Service Specialist - Float

Taylor Bank; Berlin (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

HSA contributions

Life/ Disability insurance

401(k) match

Paid time off

Parental leave

Job summary

Taylor Bank in Berlin, Maryland seeks a Service Specialist to provide outstanding customer service at the Berlin branch and nearby locations. You will handle transactions, advise customers on accounts, and support digital banking usage.

The role requires strong communication, a professional appearance, and prior customer service; banking experience is a plus. This full-time position offers benefits and growth opportunities within a collaborative team.

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Prior customer service experience.
• Prior banking experience a plus.
• Familiarity with Microsoft Office Suite (Word, Excel).
• Strong communication skills.
• A professional appearance.

Responsibilities

• Handling customer transactions, including deposits and withdrawals.
• Account maintenance, such as address changes.
• Issuing debit cards.
• Responding to routine account inquiries.
• Assisting customers with digital banking navigation.
• Explaining products and services and making appropriate referrals.
• Supporting day-to-day administrative and operational tasks.
• Additional tasks as assigned.

Skills

Customer service

Microsoft Office

Communication skills

Professional appearance

Banking experience

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Word

Excel

Job description

HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY

At Taylor Bank, everything we do is about serving our community and building strong customer relationships.

WE ARE SEEKING: A full-time Service Specialist with great people skills to service customers in our Berlin, Maryland branch location and surrounding branch locations as needed.

YOU WILL BE RESPONSIBLE FOR:

• Handling customer transactions, including:
• Deposits and withdrawals
• Account maintenance, such as address changes
• Issuing debit cards
• Responding to routine account inquiries
• Assisting customers with digital banking navigation
• Explaining products and services and making appropriate referrals
• Supporting day-to-day administrative and operational tasks
• Additional tasks as assigned

WHAT YOU BRING:

• High School Diploma or equivalent; Associate degree preferred
• Prior customer service experience
• Prior banking experience a plus
• Familiarity with Microsoft Office Suite (Word, Excel)
• Strong communication skills
• A professional appearance

WHAT WE OFFER:

• Strong growth opportunities.
• A friendly, collaborative work environment.
• An amazing benefits package: including affordable medical, dental and vision plans; Health Savings Account with employer contribution; employer paid Life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more.
• This is a non-exempt position and is eligible for overtime pay. We also have a discretionary bonus plan, subject to company performance.

Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.