Service Specialist

Socket.dev; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Generous Time Off

Comprehensive Benefits

Family Support

Education Support

Referral Bonuses

Community Impact

Professional Development

Career Growth

Fun Culture

Job summary

CorePrint Solutions is seeking a Service Specialist to install, maintain, and repair multifunction printers, plotters, and related devices from leading brands. You will deliver hands-on service, troubleshoot issues, and ensure optimal performance for a broad range of clients.

This role requires 80–90% travel with up to 30% overnight and the ability to lift up to 50 lbs. An associate degree or technical certification, a valid driver's license, and the willingness to pass background and drug

Qualifications

• Associate degree or technical certification preferred.
• Valid driver's license and clean driving record.
• Must pass background check and drug screening.
• 2+ years experience servicing printers, copiers, or large-format equipment.
• Working knowledge of MFPs from HP, Canon, Xerox, Konica Minolta.

Responsibilities

• Installing, configuring, and testing multifunction printers, plotters, and scanners at client locations.
• Performing preventive maintenance, repairs, and calibrations for top-tier performance.
• Diagnosing mechanical, electrical, or software issues and resolving them efficiently.
• Providing courteous guidance on equipment use, maintenance, and troubleshooting.
• Maintaining communication with Service Manager and Dispatch on schedules and parts.
• Documenting service activity, diagnostics, actions, and equipment condition.

Skills

MFP servicing

Plotter experience

Network troubleshooting

Customer service

Heavy lifting

Education

Associate degree or technical certification

Driver's license

Tools

PaperCut

PrinterLogic

Onyx RIP

SAi Flexi

Caldera

Job description

WHAT COREPRINT SOLUTIONS HAS TO OFFER

CorePrint Solutions is offering an exciting opportunity that will allow you to reach your full career potential. The structure of our organization is designed to amplify your capabilities while gaining the benefits of being an employee-owner. What truly sets this opportunity apart is the chance to collaborate every day with dedicated, skilled, and supportive leaders. Whether you are in the office, in the field, or behind the scenes, working at CorePrint Solutions gives you the chance to grow through hands-on experience and exposure to a broad range of clients and services.

WHAT MAKES COREPRINT SOLUTIONS DIFFERENT

At CorePrint Solutions, our employee-owners take pride in their work and their workplace. We're guided by leaders who foster a culture of respect, collaboration and a shared vision of success. Our difference is evident in the experiences and opportunities we provide:

• Employee-owned. Client-focused
• Employee Stock Ownership Plan (ESOP)
• Top Workplace
• Internal recruitment team, in-house training, and a marketing department specific to our industry
• We celebrate flexibility, allowing every team and office to lead with their proven approach
• Our culture champions continuous learning and personal growth
• We believe success comes through constant evolution and communication
• We are passionate about having fun and making money, all while creating impact

POSITION OVERVIEW:

As a Service Specialist at CorePrint Solutions, you will be the face of our service organization, providing technical expertise, hands-on support, and a customer experience rooted in professionalism and respect. You'll install, maintain, and repair a range of equipment including multifunction printers, large-format plotters, specialty print systems, and software-integrated devices from leading manufacturers such as HP, Canon, Xerox, and Konica Minolta.

This role requires more than technical skill, it demands a service-first mindset, strong communication, and a consistently positive attitude. You'll represent CorePrint Solutions and our family companies reputation for reliability and responsiveness at every client interaction. The position reports to the Service Manager and requires approximately 80-90% travel, with up to 30% overnight (when not traveling, the Service Specialist is required to work in the office).

A TYPICAL DAY MIGHT INCLUDE:

• Installing, configuring, and testing new multifunction printers, plotters, and scanners at client locations
• Performing preventive maintenance, repairs, and calibrations to ensure top-tier performance and minimal downtime
• Diagnosing and resolving mechanical, electrical, or software issues efficiently and professionally
• Providing courteous, knowledgeable guidance to clients on equipment use, maintenance, and troubleshooting
• Maintaining clear and timely communication with the Service Manager and Dispatch regarding schedules, parts, and ticket updates
• Documenting service activity in detail, including diagnostics, actions taken, and equipment condition
• Supporting the setup of demo or refurbished equipment at CorePrint Solutions and our family companies facilities as needed
• Upholding safety, cleanliness, and organization standards for vehicles, tools, and client sites
• Demonstrating a positive attitude and professional demeanor at all times - especially when resolving complex or high-pressure issues
• Traveling 80-90% of the time to client sites across assigned regions; up to 30% overnight travel (when not traveling, this position is required to work in the office)

REQUIRED EDUCATION/LICENSE/CERTIFICATIONS:

• Associate degree or technical certification in Electronics, IT, or a related field preferred
• Valid driver's license with a clean driving record
• Must be able to pass a background check and drug screening

REQUIRED QUALIFICATIONS:

• 2+ years of experience servicing printers, copiers, or large-format equipment
• Working knowledge of multifunction printers (MFPs) from manufacturers such as HP, Canon, Xerox, and Konica Minolta
• Experience with large-format plotters and scanners (e.g., HP, Canon, KIP, OCE)
• Strong mechanical, electrical, and network troubleshooting abilitiesExcellent customer service and communication skills with a professional presence
• Service-first attitude, positivity, and professionalism under pressure
• Strong organizational skills, attention to detail, and ownership of follow-through
• Proficiency with Microsoft Office, printer drivers, and firmware utilities
• Ability to lift up to 50 lbs, stand for extended periods, and travel frequently

IDEALLY, YOU SHOULD ALSO HAVE:

• Experience with print management software such as PaperCut, PrinterLogic, Onyx RIP, SAi Flexi, Caldera or similar platforms
• Familiarity with network printing protocols, IP configuration, and device integration in Windows environments
• Knowledge of color management, calibration, and media handling for large-format devices
• Experience using service ticketing systems
• A proactive, dependable approach that reinforces CorePrint Solutions and our family companies standard of reliability and client care

LEVEL UP WITH COREPRINT SOLUTIONS:

At CorePrint Solutions, we're 100% employee-owned. This drives results, rewards ambition and supports long-term success for every team member. With almost 100 locations and 3,000+ employee-owners (and growing), we're building something big! We want you to be part of it. Your future grows here.

• Generous Time Off: PTO and paid holidays
• Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support.
• Family Support: Paid maternity and parental leave to help you focus on what matters most.
• Education Support: Tuition reimbursement and in-house courses provided by our Learning and Development team.
• Referral Bonuses: Know great talent? Get rewarded for helping us grow.
• Community Impact: Company-sponsored volunteer days and philanthropic initiatives.
• Professional Development: Memberships to industry organizations to keep you connected and growing.
• Career Growth: Great internal mobility opportunities to advance your career.
• Fun Culture: CorePrint Solutions social events, employee sports teams, bring your kid to work day, etc.

To Executive Search Firms & Staffing Agencies: CorePrint Solutions and its subsidiaries do not accept unsolicited resumes from any agencies that have not signed a service agreement. All unsolicited resumes will be considered Core Print Solutions property. This includes resumes submitted directly to hiring managers without contacting CorePrint Solutions 's Human Resources Talent Department.