Service Specialist

K2 Services; Raleigh (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Service Specialist to deliver high-quality on-site administrative and operational support within a client office environment. You will handle mail, copy/print tasks, reception duties, hospitality, and general facilities coordination, while representing the client and Opensity with professional service.

The role emphasizes customer service, multitasking in a fast-paced setting, and maintaining a clean, organized workplace.

Qualifications

• 1+ year of experience in customer service, administrative support, hospitality, facilities, or office services preferred.
• Experience in a corporate, professional services, or client-facing environment is a plus.

Responsibilities

• Mail Services: Sort, meter, distribute, and track mail and packages according to schedules.
• Copy, Print & Production: Complete copy, print, and scan requests accurately and on time.
• Reception & Client Interaction: Answer calls, greet visitors, and deliver professional customer service.
• Hospitality Services: Set up conference rooms and ensure hospitality spaces are stocked and orderly.
• Facilities & Office Support: Manage office supplies, assist with moves, signage, and maintenance reporting.

Skills

Customer service

Multitasking

Attention to detail

Communication

Problem solving

Team-oriented

Education

High School Diploma or GED

Tools

Microsoft Office

Office equipment

Job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.

Job Description

The Service Specialist at Opensity Solutionsis responsible fordelivering high-quality on-site administrative and operational support services within aclientoffice environment. This role plays a keypartin ensuring smooth day-to-day office operations by providing services across mail handling, copy/print production, reception, hospitality, facilities support, and general office coordination. The Service Specialist serves as a front-line representative of Opensity Solutions, ensuring exceptional customer service, operational efficiency, anda professionalworkplace experience for clients and visitors.

ESSENTIAL JOB RESPONSIBILITIES

Mail Services:

• Sort, meter, distribute, and track incoming and outgoing mail and accountable packages according to established schedules and procedures.
• Ensureaccuratehandling andtimelydelivery of all mail and courier items within the client environment.
• Maintainorganization and proper storage of mailroom materials and supplies.

Copy, Print & Production Services:

• Accurately complete copy, print, and scan requests based on written instructions and client requirements.
• Ensure quality control, accuracy, andtimelycompletion of all production tasks.
• Maintainand operate copy/print equipment and report any technical issues or supply needs.

Reception & Client Interaction:

• Answer incoming phone calls and route inquiries to appropriate individuals or departments.
• Greet and professionally announce visitors in a courteous and welcoming manner.
• Provide exceptional customer service whilerepresentingthe client and OpenSity Solutions in a professional manner.
• Assistwith general front desk operations and visitor management asrequired.

Hospitality Services:

• Coordinate setup, maintenance, and readiness of conference rooms, meeting spaces, kitchens, and common areas.
• Ensure all hospitality spaces are clean, organized, and fully stocked with necessary supplies.
• Support catering setup, meeting preparation, and general hospitality requests

Facilities & Office Support:

• Manage inventory of kitchen and office supplies and place orders as needed.
• Support catering setup, meeting preparation, and general hospitality requests.
• Assistwith basic facilitiessupporttasks including office moves, hanging signage or artwork, andmaintainingoffice organization.
• Monitorand report maintenance issues or equipment concerns to appropriate stakeholders.
• Maintaincleanliness and functionality of shared office spaces, including copy rooms and supply areas.
• Support general workplace upkeep to ensure a professional and well-maintained environment.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong customer service skills with a professional, client-focused attitude.
• Ability to multitask and manage multiple responsibilities in a fast-paced environment.
• Strong attention to detail and commitment to accuracy in all tasks.
• Ability to communicate effectively and professionally with clients, visitors, and team members.
• Basicproficiencywith office equipment and Microsoft Office applications preferred.
• Ability to resolve issues with tact, professionalism, and sound judgment.
• Reliable, flexible, and team-oriented with a strong work ethic.

QUALIFICATIONS:

Experience:

• 1+yearof experience in customer service, administrative support, hospitality, facilities, or office services preferred.
• Experience in a corporate, professional services, or client-facing environment is a plus.

Education / Certifications:

• High School Diploma or GED required.
• Additionaltraining in customer service, office administration, or facilities support is beneficial.

Physical Requirements:

• Ability to lift or move up to 40lbsas needed.
• Ability to push, pull, or carry items using wheeled carts with loads up to 75 lbs.
• Ability to stand, walk, bend, kneel, sit, and perform physical tasks throughout the workday.

The Compensation range for this role is up to 18.50 USD per hour. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.