Service Specialist

Global Business Transformation Solutions, LLC (GBTS); Palo Alto (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Service Specialist to join at our client's office to provide comprehensive administrative support, including mail, print, copy, and receptionist duties. The role also covers hospitality, facilities coordination, and floor coordination to ensure a smooth office environment.

The ideal candidate has at least 1 year of professional experience, strong customer service skills, and the ability to manage multiple tasks with attention to detail.

Qualifications

• Minimum of 1 year of professional-level work experience.
• Experience in client service-oriented roles is preferred; law firm experience is a plus.
• Willingness and ability to learn new skills.
• Personable, articulate, and professional demeanor in a client-facing setting.

Responsibilities

• Mail services: meter, sort, and distribute mail and packages.
• Copy services: produce copy, print, and scan projects per instructions.
• Reception services: answer calls and greet visitors professionally.
• Hospitality: maintain conference rooms, kitchens, and common areas.
• Facilities: assist with moves, photos hanging, and general requests.

Skills

Customer service

Team player

Attention to detail

Multi-tasking

Diplomacy

Education

High School Diploma or equivalent

Job description

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a professional and customer service-focused Service Specialist to join the Opensity team working at our client's office. In this pivotal role, you will provide various administrative support, which may include copy, print, mail, hospitality, facilities, and receptionist services.

Essential Job Responsibilities

• Mail Services: Meter, sort, and distribute mail and accountable packages according to established schedules.
• Copy Services: Accurately produce copy, print, and scan projects according to written instructions.
• Reception Services: Answer incoming telephone calls and route them to the appropriate person or department.
• Reception Services: Greet and announce visitors in a friendly and professional manner.
• Hospitality Services: Coordinate and maintain client conference rooms, common areas, and kitchens.
• Hospitality Services: Inspect conference rooms and common areas to ensure they are clean, stocked with supplies, and ready for continual use.
• Hospitality Services: Organize and distribute client kitchen supplies.
• Hospitality Services: Maintain inventory control and order supplies as needed.
• Floor Coordination: Maintain copy rooms and stock general office supplies.
• Floor Coordination: Deliver paper and other supplies throughout the office.
• Floor Coordination: Perform basic daily maintenance and assist with general office service needs.
• Facilities Services: Assist with hanging pictures, small office moves, and other general facilities requests.
• Facilities Services: Support cleaning services and maintain the overall appearance of the office.
• Facilities Services: Communicate with key client contacts regarding building and equipment concerns.
• Facilities Services: Assist with other facilities-related duties as assigned.

Required Characteristics & Credentials

• High School Diploma or equivalent.
• Minimum of 1 year of professional-level work experience.
• Previous experience in a client service-oriented field preferred; law firm experience is a plus.
• Willingness and ability to learn new skills.
• Personable, articulate, knowledgeable, and professional demeanor in a client-facing setting.
• Strong team‑player mentality with a willingness to assist where needed.
• Flexibility and ability to manage multiple projects and priorities simultaneously.
• Strong attention to detail.
• Ability to demonstrate patience, tact, and diplomacy when handling client concerns or complaints.
• Ability to assist with all other duties assigned that fall within contracted service‑level agreements.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.

The Compensation range for this role is up to $26.00 USD per hour and may be eligible for an annual bonus. Actual compensation within this range will be dependent upon the individual's location, skills, experience, and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• #INDHP

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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