Service Specialist

Global Business Transformation Solutions, LLC (GBTS); Milwaukee (WI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#INDHP

Job summary

Opensity Solutions is seeking a Service Specialist to join our Milwaukee, WI team. The role focuses on mail, copy, and hospitality services, ensuring rooms and kitchens are stocked and maintained per client needs.

You will be responsible for organizing supplies, managing inventory, and supporting facilities tasks while learning records management and reporting tools. Prior Office Services experience is preferred and a commitment to careful, professional service is essential.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of Office Services (Copy & Print) experience preferred.
• Ability to multitask with attention to detail and maintain professionalism.

Responsibilities

• Mail services: metering, sorting, distributing mail and accountable packages.
• Copy services: produce copy, print, and scan projects per instructions.
• Hospitality services: coordinate and maintain client conference rooms, guest offices, common areas, and kitchens.

Skills

High School Diploma or GED

Office Services experience

Multitask under pressure

Professional communication

Lift 40 lbs

Lift/carry 75 lbs

Education

High School Diploma or GED

Job description

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Opensity Solutions is currently seeking a Service Specialist to join our team in Milwaukee, WI. A Service Specialist is part of a team that provides various administrative support services to our clients and may include digital mail, print/copy/scan, hospitality, shipping and receiving, or other services defined or outlined in Opensity’s service agreement with the client.

Location: Milwaukee, WI

Pay: 20-21/hour

Schedule: Monday-Friday 8:00AM-5:00PM

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule (this includes digital mail procedures)
• Copy Services includes accurately producing copy, print, and scan projects per written instructions
• Hospitality Services includes coordination and upkeep of client conference rooms, guest offices, common areas, and kitchens.
• Inspect and ensure that all rooms are clean, stocked with supplies, and ready for continual use.
• Organize and distribute client kitchen supplies.
• Maintain inventory control and order supplies as needed.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services, and communication with key client contacts regarding building/equipment concerns.
• Ability to learn records management and reporting tools

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 2 years of work experience in Office Services (Copy & Print)
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods of time

Preferred Shift: 8:00 AM – 5:00 PM - ability to be flexible based on business needs

Compensation The compensation range for this role is $20.00-$21.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• #INDHP

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

Follow Us: LinkedIn