Senior Service Specialist

Global Business Transformation Solutions, LLC (GBTS); Conshohocken (Montgomery County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a Senior Service Specialist to provide high-level administrative and operational support across client environments, including hospitality, facilities, mail, copy, and reception functions. This on-site role demands professionalism, reliability, and excellent client service in fast-paced offices.

You will coordinate conference rooms, manage supplies, support AV setups, and work with help desk to resolve issues, ensuring seamless service delivery and client

Qualifications

• High school diploma or GED required.
• Minimum 1 year of professional level work experience in a production/office environment.
• Experience in client services preferred.

Responsibilities

• Maintain hospitality spaces and conference rooms.
• Place catering orders for meetings.
• Assist with mail, copy, print, and AV setups.
• Coordinate floor and facilities tasks.
• Handle client complaints professionally.

Skills

Multitasking

Client service

Attention to detail

Professional demeanor

Education

High School Diploma or GED

Tools

MS Word

Outlook

Excel

Job description

About Us

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The role of Senior Service Specialist at Opensity Solutions is responsible for delivering high-level administrative and operational support services across client environments, ensuring exceptional service delivery and client satisfaction. This role supports a variety of service functions including mail, copy, print, hospitality, facilities, reception, and office support operations. The Senior Service Specialist serves as a key on-site resource, handling complex service requests, supporting day-to-day operations, and assisting with workflow coordination while maintaining professionalism, operational efficiency, and adherence to client standards.

Essential Job Responsibilities

• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens.
• Inspect all conference rooms and guest offices to ensure they are clean, stocked with supplies, and ready for use.
• Place catering orders for meetings and events.
• Organize and distribute client kitchen supplies.
• Maintain inventory control and order supplies as needed.
• Audio Visual (AV) Set-ups – Check AV set-ups in advance of meetings to ensure all equipment is working properly.
• Work with the help desk to troubleshoot technical issues.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Copy Services includes accurately producing copy, print and scan projects per written instructions.
• Mail Services includes preparing outgoing packages, mailing labels, and applying metered postage to outgoing mail.
• Sorting, logging accountable packages, and distributing incoming mail.
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
• Works independently on assigned production tasks.
• Handles client complaints as they arise such as lost parcel, damaged packages, untimely deliveries and other similar situations.
• Other duties as requested.

Qualifications & Requirements

• Valid driver's license and personal car is required to make runs to the Post Office as needed.
• High School Diploma or GED.
• Minimum of 1-year professional level work experience in a production setting.
• Previous experience in a client service-oriented field, preferably in a professional office services environment.
• Working knowledge of PC applications such as Microsoft Office, especially MS Word, Outlook and Excel.
• Ability to multitask with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Compensation

The Compensation range for this role is up to 20.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

#INDHP

Equal Employment Opportunity Statement

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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