Service Specialist

Opensity Solutions; Miami (FL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking an Services Specialist to deliver onsite administrative and workplace support at a client location. You will handle mail, reception, hospitality, and basic facilities tasks while ensuring a professional, welcoming environment for employees, visitors, and clients.

The role requires strong customer service, communication, organization, and the ability to multitask in a fast-paced office. Monday–Friday schedule with some client-needs flexibility is expected.

Qualifications

• High school diploma or equivalent required; Associate degree or higher preferred.
• 1–3 years of experience in customer service, administrative support, hospitality, facilities, or office services preferred; corporate or client-site experience is a plus.
• Basic proficiency in Microsoft Office Suite (Outlook, Word, Excel) preferred; familiarity with service ticketing, workplace management, or facilities systems is a plus.

Responsibilities

• Provide front-desk and receptionist support, including greeting visitors and managing inquiries.
• Perform mail services including sorting, distributing, and processing incoming and outgoing mail and packages.
• Support print, copy, and document production services for client teams.
• Deliver hospitality services, including meeting room setup, catering coordination, and event support.
• Assist with basic facilities tasks and coordinate service requests with vendors or internal teams.
• Maintain cleanliness and readiness of shared office and meeting spaces.
• Monitor and restock office supplies and coordinate inventory replenishment.

Skills

Customer service

Communication

Organization

Multitasking

Office operations

Reliability

Problem solving

Professional appearance

Teamwork

Physical ability

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Service ticketing

Facilities systems

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Services Specialist at Opensity Solutions is a customer service-focused, onsite role responsible for delivering a range of administrative and workplace support services at a client location. This position ensures smooth day-to-day office operations by providing services such as mail handling, print and copy support, hospitality coordination, facilities assistance, and receptionist coverage. The Service Specialist plays a key role in creating a professional, welcoming, and efficient workplace experience for employees, visitors, and clients.

Schedule:

Monday to Friday 8:00a.m to 5:00p.m. Some flexibility will be needed to accommodate client needs.

Roles & Responsibilities

• Provide front-desk and receptionist support, including greeting visitors and managing incoming inquiries
• Perform mail services including sorting, distributing, and processing incoming and outgoing mail and packages
• Support print, copy, and document production services for client teams
• Deliver hospitality services, including meeting room setup, catering coordination, and event support
• Assist with basic facilities support tasks and coordinate service requests with appropriate vendors or internal teams
• Maintain cleanliness, organization, and readiness of shared office and meeting spaces
• Monitor and restock office supplies and coordinate inventory replenishment as needed
• Support onboarding activities for new employees, including workspace setup and orientation assistance
• Ensure adherence to workplace service standards and client site policies
• Respond promptly to service requests and resolve basic workplace support issues
• Escalate complex facilities or service issues to appropriate supervisors or management
• Maintain a professional, service-oriented presence at all times within the client environment
• Assist with special projects or ad hoc administrative tasks as assigned
• Contribute to a positive workplace experience for employees and visitors

Knowledge, Skills & Attributes

• Strong customer service mindset with a professional and welcoming demeanor
• Excellent communication and interpersonal skills
• High attention to detail and strong organizational abilities
• Ability to manage multiple tasks in a fast-paced office environment
• Basic understanding of office operations, facilities, and workplace services
• Reliability, punctuality, and strong work ethic
• Ability to follow instructions and adhere to site procedures and standards
• Problem-solving skills with ability to handle routine service issues independently
• Professional appearance and conduct appropriate for a client‑facing environment
• Team‑oriented attitude with willingness to support multiple service areas
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Qualifications

Education:

High school diploma or equivalent required; Associate degree or higher preferred

Experience:

1–3 years of experience in customer service, administrative support, hospitality, facilities, or office services preferred; prior experience in a corporate or client‑site environment is a plus

Technical Skills:

Basic proficiency in Microsoft Office Suite (Outlook, Word, Excel) preferred; familiarity with service ticketing, workplace management, or facilities systems is a plus

Certifications:

Not required; customer service, hospitality, or facilities‑related training certifications are a plus

The Compensation range for this role is 24.00 to 27.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.