Lead Office Services Associate

Global Business Transformation Solutions, LLC (GBTS); Los Angeles (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking a Lead Service Specialist to provide elevated concierge-style hospitality across assigned floors and client spaces in Los Angeles. You will coordinate daily hospitality tasks, room setups, and service requests, serving as a liaison between clients, internal teams and facilities.

The role reports to the CRM or CRD, is non-exempt and may support the training and guidance of new team members.

Qualifications

• High school diploma or equivalent required; college degree preferred or equivalent experience in office services.
• 2–3 years of experience in print production, mailroom, and Shipping & Receiving.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Experience with service request or ticketing systems
• Familiarity with meeting room scheduling and event coordination tools
• Basic understanding of AV/IT meeting equipment setup and troubleshooting workflows

Responsibilities

• Deliver elevated, concierge-style service experiences for clients, guests, and internal stakeholders.
• Produce complex legal print requests including trial binders, deposition exhibits and other high volume time sensitive requests.
• Independently coordinate daily hospitality operations, including meeting room scheduling, setup, and breakdown.
• Conduct regular floor walkthroughs to ensure conference rooms are clean, organized, and fully stocked.
• Lead execution of event and meeting room setups based on client specifications and service standards.
• Monitor and respond to service and resource request systems, ensuring timely fulfillment of all requests.
• Utilize event planning and workplace service software tools to manage scheduling, tracking, and coordination activities.
• Provide on-the-ground technical coordination by partnering with IT for equipment setup, troubleshooting, and incident escalation.

Skills

Concierge service

Independent work

Meeting room tech

Microsoft Office

Communication skills

Attention to detail

Education

High school diploma

College degree preferred

Tools

MS Office

Copiers/Printers/Scanners

Ticketing systems

Meeting room scheduling tools

AV/IT equipment setup

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Lead Service Specialist provides elevated concierge-style hospitality and service support across assigned floors and client spaces, ensuring a seamless experience for guests, meetings, and events. This role operates with a high degree of independence while coordinating daily hospitality tasks, room setups, and service requests, and serves as a liaison between clients, internal teams, and facilities support. Reporting to the CRM or CRD, this position is non‑exempt and may support the training and guidance of new team members.

Location & Compensation

Location: Los Angeles, CA
Pay: 26-30hr
Schedule: Monday-Friday (930am-630pm)

Roles & Responsibilities

• Deliver elevated, concierge-style service experiences for clients, guests, and internal stakeholders.
• Produce complex legal print requests including trial binders, deposition exhibits and other high volume time sensitive requests.
• Independently coordinate daily hospitality operations, including meeting room scheduling, setup, and breakdown.
• Conduct regular floor walkthroughs to ensure conference rooms and visitor offices are clean, organized, and fully stocked.
• Lead execution of event and meeting room setups based on client specifications and service standards.
• Monitor and respond to service and resource request systems, ensuring timely fulfillment of all requests.
• Utilize event planning and workplace service software tools to manage scheduling, tracking, and coordination activities.
• Provide on-the-ground technical coordination by partnering with IT for equipment setup, troubleshooting, and incident escalation.
• Escort clients to meeting spaces and ensure all required materials, amenities, and support are in place.
• Serve as a liaison between guests and internal staff to facilitate communication and service delivery.
• Communicate facility and hospitality needs, including inventory levels and repair requests, to Facilities and support teams.
• Assist management with onboarding and training of new hospitality staff on service standards and procedures.
• Track, compile, and report operational and service metrics to management and client stakeholders.

Knowledge, Skills & Attributes

• Strong hospitality and customer service mindset with a focus on “concierge-level” experience delivery.
• Ability to work independently, prioritize tasks, and manage multiple requests in a fast‑paced environment.
• Working knowledge of meeting room technology, AV setups, and basic IT troubleshooting escalation processes.
• Proficiency in workplace service platforms, scheduling tools, and Microsoft Office applications.
• Strong communication skills with the ability to interact professionally with clients, executives, and internal teams.
• High attention to detail in room setup, inventory management, and service execution.
• Strong organizational and time‑management skills with the ability to adapt to shifting priorities.
• Ability to act as a liaison and problem‑solver across multiple departments.
• Comfortable tracking operational metrics and communicating performance data to leadership.
• Professional demeanor with a proactive, solution‑oriented approach to guest service.

Qualifications

Education

High school diploma or equivalent required; college degree preferred or equivalent experience in office services.

Experience

2–3 years of experience in print production, mailroom, and Shipping & Receiving.

Technical Skills

• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Proficiency with office copiers, printers, scanners and binding equipment needed to complete printing and scan requests
• Experience with service request or ticketing systems
• Familiarity with meeting room scheduling and event coordination tools
• Basic understanding of AV/IT meeting equipment setup and troubleshooting workflows

Compensation & Benefits

The Compensation range for this role is up to 30.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Commitment to Diversity & Inclusion

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Company Values

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions. Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community. Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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