Service Solutions Architect – CRE & Industrial

Johnson Controls

Arlington Heights (IL)

On-site

USD 126,000 - 189,000

Full time

10 days ago

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Job summary

Johnson Controls, a global leader in building systems, seeks a Service Sales Applications leader for Commercial Real Estate & Industrial Strategic Accounts. You will shape complex service solutions and commercial proposals for large, multi-site customers, partnering with Strategic Account sales and Enablement to deliver sound, executable agreements.

Lead discovery, develop lifecycle strategies, and craft proposals that communicate scope, value, risks, and delivery.

Qualifications

10+ years of experience in HVAC service, controls, service operations, technical sales, applications engineering, project development, facilities management, or solutions engineering.
Experience supporting commercial real estate, industrial, manufacturing, property management, corporate campus, or multi-site enterprise customers.
Strong understanding of HVAC service agreements, labor and material proposals, controls service, asset lifecycle management, and field service execution.

Responsibilities

Support National and Strategic Account sales teams in pursuit of large, multi-region service opportunities.
Lead technical discovery, solution architecture, scope development, and proposal strategy for commercial real estate and industrial customers.
Develop service agreement structures, labor and material programs, asset lifecycle strategies, capital planning support, and bundled service solutions.
Create customer-facing proposal content that clearly communicates scope, value, assumptions, exclusions, risks, and implementation approach.
Participate in customer presentations, executive solution reviews, site strategy discussions, and national account planning sessions.
Serve as a subject matter expert for service applications in CRE portfolios, corporate campuses, industrial facilities, manufacturing environments, distribution sites, and large enterprise customer portfolios.
Partner with local service operations and controls teams to validate feasibility, staffing assumptions, service delivery models, and site-specific requirements.
Support lifecycle planning for HVAC assets, controls infrastructure, connected services, and high-value repair or replacement opportunities across multi-site portfolios.
Coordinate solution development across areas, markets, branches, operations leaders, finance partners, controls teams, and account stakeholders.
Support costing, labor planning, pricing strategy, margin evaluation, and deal review for supported opportunities.
Identify technical, operational, contractual, and commercial risks during pursuit development and recommend mitigation strategies.
Develop reusable proposal language, scope templates, estimating assumptions, vertical-specific solution libraries, and best practices.
Own the quality of the solution and the commercial story by bringing together technical scope, pricing logic, assumptions, and delivery considerations into one clear proposal.
Stay close to the work by validating site realities with operations, controls, finance, and branch partners before commitments are made to the customer.
Focus on uptime, tenant experience, cost predictability, sustainability, and asset life to translate into scalable service offerings.
Improve every day by capturing lessons learned, refining templates, and strengthening proposal consistency across strategic pursuits.
Win as one team by aligning national pursuits with execution across all North America areas.