Service Scheduler & Customer Care Specialist

Express Employment Professionals - Cincinnati East; West Fargo (ND); On-site; USD 28,000 - 33,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Fargo, ND area seeks a friendly, organized Service Coordinator to assist customers with service questions, schedule appointments, and help coordinate day-to-day service operations.

The role includes answering phones and online inquiries, processing payments and sales transactions, and coordinating with technicians to keep service orders accurate and the front office welcoming. Schedule is Monday–Friday, 8:00am–5:00pm. Pay starts at $20/hour.

Qualifications

• Friendly, organized service coordinator with good communication.
• Experience handling customer questions and service requests.
• Ability to answer phones, emails, voicemails, and online inquiries.
• Experience processing payments and sales transactions.
• Ability to coordinate with service technicians and maintain orders.

Responsibilities

• Schedule and coordinate service appointments.
• Serve as primary contact for customer questions and service requests.
• Answer phones, emails, voicemails, and online service inquiries.
• Assist customers in person and process payments and sales transactions.
• Coordinate with service technicians and maintain accurate service orders.
• Help keep the front office and customer areas organized and welcoming.

Skills

Customer service

Scheduling appointments

Communication

Organizational skills

Job description

Express Employment Professionals - Cincinnati East in Fargo, ND area seeks a friendly, organized Service Coordinator to assist customers with service questions, schedule appointments, and help coordinate day-to-day service operations.

The role includes answering phones and online inquiries, processing payments and sales transactions, and coordinating with technicians to keep service orders accurate and the front office welcoming. Schedule is Monday–Friday, 8:00am–5:00pm. Pay starts at $20/hour.