Service Sales Specialist

Socket.dev; Indianapolis (IN); On-site; USD 70,000 - 120,000; Full time

Job summary

Envelop Group in Indianapolis is seeking a Service Sales Specialist to drive recurring service revenue through new service agreements and to manage and expand Key and Enterprise Accounts across our building technology offerings.

You will own the full sales cycle from prospecting to close, develop strong pipelines, coordinate with field technicians and operations, and ensure successful long-term service delivery with customers.

Qualifications

• Bachelor's degree in engineering, business, or related field preferred.
• 3+ years in a technical service, facilities, or building systems environment.
• Proven sales or business development success in HVAC, controls, fire/life safety, or related industries.
• Strong technical aptitude to craft service solutions.
• Excellent communication and relationship-building skills.
• Ability to manage multiple opportunities and priorities.

Responsibilities

• Generate new business by prospecting and closing opportunities for recurring service agreements.
• Own the full sales cycle from outreach to proposal, negotiation, and close.
• Develop a robust pipeline through networking and follow-up.
• Evaluate customer facilities and design service agreement solutions.
• Collaborate with operations and technical teams to develop scopes and estimates.
• Maintain CRM data and ensure smooth handoffs to account teams.

Skills

Sales experience

Technical aptitude

Account management

Interpersonal skills

Communication

Time management

Education

Bachelor's degree in engineering or business

Tools

ServiceTrade

Salesforce

Microsoft Office

Job description

Service Sales Specialist

(Mechanical and Control Systems)

(Life Safety and Compliance Systems)

(Security and Access Systems)

(Integrated Building Technology Systems)

(Energy and Sustainable Systems)

(Critical Environmental Systems)

Envelop Group is a family of companies focused on the design, installation, and ongoing optimization of custom facility technologies that impact every square foot of a building's operations. We work with contractors, building owners, and consulting engineers to provide all the technologies needed for the most advanced, efficient, and secure operation of any facility. As an employee of Envelop Group, you will support all our companies.

The Service Sales Specialist is responsible for driving recurring service revenue growth through the sale of new service agreements, while also managing and expanding Key and Enterprise Accounts if assigned. This role owns the full sales cycle and is expected to actively prospect, develop opportunities, and close business. In addition, this role maintains ownership of assigned accounts to ensure retention, renewal, and continued growth of service offerings.

What you'll do:

Sales & Business Development (70%)

• Generate new business by proactively identifying, prospecting, and closing opportunities for recurring service agreements across assigned Envelop service offerings.

• Own the full sales cycle from initial outreach through proposal development, negotiation, and close.

• Develop and maintain a strong pipeline of opportunities through consistent prospecting, networking, and follow-up.

• Evaluate customer facilities, identify system needs, and develop service agreement solutions aligned with operational and financial goals.

• Partner with operations and technical teams to develop accurate scopes, estimates, and proposals.

• Leverage field technicians and internal teams to identify and convert service opportunities.

• Transition newly sold, non-Key/Enterprise accounts to Client Account Managers to ensure successful long-term execution.

Key & Enterprise Account Management (30%)

• Own the relationship, strategy, and growth of assigned Key Accounts, including full responsibility for customer engagement, service expansion, and renewal.

• Collaborate with cross-functional sales and operational teams to support assigned Enterprise Accounts, contributing to account growth and maintaining alignment across Envelop companies.

• Lead service agreement renewal strategy and execution for all assigned Key and Enterprise Accounts, ensuring continuity of service agreements and alignment with customer needs.

• Conduct regular account reviews to identify opportunities for expansion, system improvements, and long-term value creation.

• Coordinate internally to ensure service delivery aligns with customer expectations and contractual commitments.

• Maintain accurate account, opportunity, and contract data within CRM and service platforms.

Primary Collaboration

• Service Leadership and Field Technicians

• Service Coordinators and Parts Specialists

• Project Sales Teams across Envelop companies (VCS, iQ, PSG, CES, etc.)

• Customers, subcontractors, and vendor partners

Tools & Systems

• ServiceTrade (quoting, service agreement management)

• Salesforce (CRM and pipeline management)

• Microsoft Office (Outlook, Excel, Word, etc.)

Success Metrics

• Growth of recurring service agreement revenue

• Retention and successful renewal of assigned accounts

• Expansion within Key and Enterprise Accounts

• Development and maintenance of a healthy and active sales pipeline

• Effective collaboration resulting in successful service delivery and customer satisfaction

Territory & Account Responsibility

• Assigned geographic territory for new business development

• Assigned Key Accounts with full ownership of relationship, growth, and renewal

• Assigned Enterprise Accounts with shared ownership across a broader Envelop team, while maintaining responsibility for contribution to growth and renewal

• Account assignments take priority over geographic boundaries

Required skills, knowledge, and experience:

• Bachelor's degree in engineering, business, or equivalent experience in a related field preferred

• 3+ years of experience in a technical service, facilities, or building systems environment

• Demonstrated success in a sales or business development role, preferably within HVAC, controls, fire/life safety, security, or related industries

• Strong technical aptitude with the ability to develop service solutions within a defined discipline

• Ability to collaborate across multiple business units and disciplines to deliver comprehensive solutions

• Excellent communication, negotiation, and relationship-building skills

• Strong organizational and time management skills with the ability to manage multiple opportunities and priorities

• Self-starter with a high level of initiative and accountability

• Competitive mindset with a strong drive to win and grow business

Physical Demands:

• This position requires travel to customer sites, including construction environments, mechanical rooms, rooftops, and other facility areas.

• Ability to sit, stand, walk, and navigate job sites for extended periods.

• Ability to use standard office equipment, laptop, smartphone, and other communication tools.

• Ability to lift and carry materials or equipment up to 25 pounds occasionally.

• Must be able to maintain a professional appearance.

• May be required to satisfy requirements imposed by specific projects, customers, or company.

Reporting Structure

• Reports to Service Sales Manager or Vice President of Service, as assigned

Pre-hire requirements include a drug test and a background check.