Service Sales Representative – Fire Alarm Services

Network Fire & Security; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary plus commission/bonus

Vehicle allowance or company vehicle

Comprehensive benefits package

Ongoing training and career development opportunities

Job summary

A leading fire protection company in Grand Rapids, MI, is seeking a Service Sales Representative to focus on new business and expand customer relationships. The role involves selling fire alarm system services, including inspections and repairs, requiring strong B2B sales experience and knowledge in fire protection. The ideal candidate will excel in communication and negotiation, with the ability to foster relationships. This position offers a competitive salary, commission structure, and a comprehensive benefits package.

Qualifications

• 2+ years of B2B sales experience, preferably in fire protection or life safety.
• Strong understanding of fire alarm systems and services.
• Proven track record of achieving sales goals.

Responsibilities

• Identify and pursue new business opportunities.
• Promote and sell fire alarm service offerings.
• Conduct site surveys and develop service proposals.
• Build and maintain strong customer relationships.
• Meet or exceed assigned sales targets.

Skills

B2B sales experience

Understanding of fire alarm systems

Communication skills

Negotiation skills

Presentation skills

Time management

Tools

Microsoft Office Suite

ServiceTrade

Job description

Full Time

Grand Rapids, MI

Job Summary

We are seeking a results-driven and customer-focusedService Sales Representativeto join our team, specializing in fire alarm system services. This role is responsible for generating new business and expanding existing customer relationships by promoting services such asinspections, maintenance, monitoring, testing, and repairsof commercial fire alarm systems. The ideal candidate will be passionate about life safety, knowledgeable in fire protection systems, and skilled in identifying customer needs and offering effective solutions.

Key Responsibilities

• Identify and pursue new business opportunities.
• Promote and sell fire alarm service offerings including inspections, maintenance contracts, monitoring, and system repairs.
• Conduct site surveys and collaborate with technicians and project managers to develop accurate service proposals.
• Build and maintain strong relationships with customers, general contractors, facility managers, and property managers.
• Prepare and deliver professional presentations and proposals tailored to client needs.
• Meet or exceed assigned sales targets and revenue goals.
• Maintain records
• Stay informed on NFPA codes, local fire marshal requirements, and industry regulations.
• Collaborate with the operations team to ensure seamless service delivery and customer satisfaction.

Qualifications

• 2+ years of B2B sales experience, preferably in fire protection, life safety, or building services.
• Strong understanding of fire alarm systems and services.
• Proven track record of achieving or exceeding sales goals.
• Excellent communication, negotiation, and presentation skills.
• Ability to build rapport and establish trust with a variety of stakeholders.
• Proficient with Microsoft Office Suite, and proposal generation.
• Self-motivated with strong time management and organizational skills.
• Valid driver’s license and willingness to travel locally.

Preferred Qualifications

• NICET Certification or equivalent fire alarm industry training.
• Experience working with AHJs and familiarity with local codes and inspection processes.
• Prior experience selling service agreements and recurring revenue solutions.
• Familiarity with ServiceTrade or other service management software

What We Offer

• Competitive base salary plus commission/bonus structure.
• Vehicle allowance or company vehicle.
• Comprehensive benefits package including health, dental, IRA, and paid time off.
• Ongoing training and career development opportunities.
• A supportive team environment with a mission-driven culture focused on life safety.