Service Sales Representative

Davis Ulmer Sprinkler Co; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k with company match

Paid time off

Job summary

W&M Fire & Security in Hawthorne, NY is seeking a Service Sales Representative to grow service revenue through developing quotes, pursuing repairs, and expanding service agreements. You will work closely with customers, the service team, and operations to identify needs and deliver practical solutions that protect people and property.

The role emphasizes relationship-building, organized follow-up, and a proactive sales approach.

Qualifications

• 1–3+ years in sales, customer service, or service/technical roles.
• Fire protection experience helpful but not required.
• Strong customer-facing skills and ability to build trust.

Responsibilities

• Develop and deliver quotes and proposals for service repairs.
• Follow up on open quotes and move opportunities toward close.
• Renew and expand service agreements with customers.
• Identify opportunities for additional services to meet customer needs.
• Maintain accurate quote and opportunity records and coordinate with internal teams.

Skills

Relationship building

Sales conversations

Follow-up

Organized

Education

High school diploma or GED

Associate degree preferred

Job description

W&M Fire & Security | Hawthorne, NY
$70,000 to $100,000 annually, based on experience and qualifications

Build Relationships. Grow the Business.

Are you a relationship builder who enjoys solving problems, working with customers, and seeing your efforts turn into results?

W&M Fire & Security is growing, and we're looking for a Service Sales Representativeto join our Hawthorne, NY team.

This is a customer-focused sales role with a strong opportunity to make an impact. You'll work with existing customers to identify service needs, develop repair opportunities, grow service agreements, and connect customers with solutions that help protect their people and property.

You'll work closely with our service and operations teams while building relationships directly with customers.

If you're organized, confident with customers, motivated by results, and enjoy following an opportunity from the first conversation through the close, we'd like to meet you.

What You'll Do

Grow Service Revenue

• Develop and deliver quotes and proposals for repair work
• Follow up on open quotes and move opportunities toward close
• Turn inspection findings and identified deficiencies into approved repairs
• Identify opportunities to renew and expand service agreements
• Introduce customers to additional services that meet their needs
• Track opportunities, wins, losses, and results

Build Customer Relationships

• Serve as a key contact for service-related sales opportunities
• Talk with customers by phone, email, and in person
• Visit customer locations to understand needs and assess projects
• Recommend practical solutions based on customer needs
• Build relationships that lead to repeat business and long-term partnerships

Keep Opportunities Moving

• Maintain accurate quote and opportunity records
• Respond to incoming leads and customer requests
• Keep quotes moving through consistent follow-up
• Coordinate project details with customers and internal teams
• Work with Accounts Receivable when customer follow-up is needed

What Makes You Successful

You don't need to know everything about fire protection on day one. We're looking for someone who can build trust, learn quickly, stay organized, and follow through.

You'll be a strong fit if you:

• Enjoy working with customers and building relationships
• Are comfortable having sales conversations and asking for the business
• Know how to follow up and keep opportunities moving
• Are organized and able to manage multiple opportunities
• Pay attention to details and keep accurate records
• Take ownership of your work
• Are motivated by achieving measurable results
• Can learn technical products and services quickly
• Bring a professional, customer-first approach

Experience That Can Translate

We welcome candidates with 1 to 3+ years of sales, customer service, service industry, trade, or technical experience.

Fire protection experience is helpful, but it is not required.

Your experience may come from industries such as:

• Fire and life safety
• HVAC
• Electrical
• Security
• Construction
• Building services
• Facilities
• Equipment or technical services
• Business-to-business or service-based sales

A high school diploma or GED is required. An associate degree is preferred.

What We Offer

• $70,000 to $100,000 annual salary , based on experience and qualifications
• Comprehensive medical, dental, and vision benefits, 401k with company match and competitive paid time off
• Training and professional development opportunities
• The opportunity to grow with an established and expanding company
• A combination of office-based work, customer meetings, and field visits
• Support from an experienced service and operations team
• The opportunity to build long-term customer relationships and directly contribute to business growth

About W&M Fire & Security

Founded in 1993 and based in Hawthorne, NY, W&M Fire & Securityprovides fire protection, fire alarm, security, special hazard, and life safety services throughout the tristate and New England regions.

We are part of the DU Family of Companies, a growing network of fire protection, life safety, and security companies across the country. Together, our companies combine local expertise and customer relationships with the resources, knowledge, and capabilities of a larger organization.

DU is powered by APi Group , a global provider of safety and specialty services with operations in more than 20 countries and approximately 29,000 team members worldwide. APi's Safety Services business focuses on protecting people, property, and critical assets through fire protection, life safety, security, and related services.

For our employees, being part of DU and APi means having the opportunity to build a career with a local team while benefiting from the resources, training, leadership development, and career opportunities of a global organization.

Our purpose is simple:

To protect what people value most.

Ready to Grow With Us?

W&M Fire & Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you need an accommodation during the employment process, please contact Human Resources at [e-mail] .

Employment offers are contingent upon satisfactory completion of a pre-employment drug screening and background check.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Email: [e-mail] Davis Ulmer Family of Companies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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