Project Manager

APi Group; Buffalo (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

APi Group backing

Job summary

Davis-Ulmer Family of Companies is seeking a Service Sales Rep & Project Manager for the Buffalo, NY area. You will provide service and repair solutions, estimate quotes, coordinate work, and oversee small to mid-level projects in fire alarm, security, surveillance, and special hazards.

Successful candidates will have strong customer service, organization, and communication skills, plus the ability to manage multiple projects from quote through completion.

Qualifications

• High school diploma or GED required.
• Strong oral, written, telephone, and customer service skills.
• Strong time management, organizational, and interpersonal skills.
• Ability to assist internal and external customers effectively.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze, and interpret general business procedures and regulations.
• Moderate to advanced computer skills.
• Ability to work collaboratively with field, shop, and design personnel to support assigned jobs.

Responsibilities

• Provide service and repair solutions for small to mid-level fire alarm, security, surveillance, and special hazards needs.
• Quote deficiencies, renovations, additions, upgrades, repairs, and other service work.
• Follow up with customers regarding deficiencies and other quoted work.
• Assist with scheduling service work based on signed quotes and incoming emergency service calls.
• Procure materials needed for assigned projects and service work.
• Prepare job startup and completion documentation.
• Book and create jobs for awarded projects and service calls within the system.
• Prepare costs for invoicing and complete job financial reviews after project completion.
• Assist with obtaining administrative documentation, including purchase orders, tax-exempt forms, insurance certificates, and capital expenditure documentation.
• Follow up with customers regarding unpaid work past 60 days.
• Produce shop drawings, as-builts, and necessary calculations for small service jobs, while assisting the design department with larger service jobs.
• Attend project meetings as required and coordinate with subcontractors and other project trades.
• Perform other duties as assigned by the manager.

Skills

Customer service

Time management

Communication

Interpersonal skills

Problem solving

Reading & interpretation

Computer literacy

Education

High school diploma or GED

Associate degree in related field

Job description

Share

Share

Email

Post

Share

DU Family of Companies is a network of fire protection, life safety, and security service companies, protecting people and property across 35+ branches in 11 states. Davis-Ulmer was founded in 1946 in Buffalo, NY, and has grown from a local fire protection company into a full-service life safety provider delivering fire sprinkler, fire alarm and detection, suppression, and security solutions. Living our motto, ‘we protect what you value most,’ Davis-Ulmer offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to continued growth, we are looking to add a Service Sales Rep & Project Manager to our Buffalo, NY team. In this customer-facing role, you will provide service and repair solutions while estimating, quoting, coordinating, and overseeing small to mid-level fire alarm, security, surveillance, and special hazards projects. Success in this role requires strong customer service, organization, time management, communication, technical problem-solving, and the ability to manage multiple projects from quote through completion.

Key Responsibilities:

• Provide service and repair solutions for small to mid-level fire alarm, security, surveillance, and special hazards needs.
• Quote deficiencies, renovations, additions, upgrades, repairs, and other service work.
• Follow up with customers regarding deficiencies and other quoted work.
• Assist with scheduling service work based on signed quotes and incoming emergency service calls.
• Procure materials needed for assigned projects and service work.
• Prepare job startup and completion documentation.
• Book and create jobs for awarded projects and service calls within the system.
• Prepare costs for invoicing and complete job financial reviews after project completion.
• Assist with obtaining administrative documentation, including purchase orders, tax-exempt forms, insurance certificates, and capital expenditure documentation.
• Follow up with customers regarding unpaid work past 60 days.
• Produce shop drawings, as-builts, and necessary calculations for small service jobs, while assisting the design department with larger service jobs.
• Attend project meetings as required and coordinate with subcontractors and other project trades.
• Perform other duties as assigned by the manager.

Qualifications:

• High school diploma or GED.
• Strong oral, written, telephone, and customer service skills.
• Strong time management, organizational, and interpersonal skills.
• Ability to assist internal and external customers effectively.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze, and interpret general business procedures and regulations.
• Moderate to advanced computer skills.
• Ability to work collaboratively with field, shop, and design personnel to support assigned jobs.

Preferred Qualifications:

• Associate degree in a related field.
• Prior fire protection, fire alarm, security, surveillance, or special hazards industry experience.
• Interest in developing technical and project management skills within the fire and life safety industry.

Physical Demands & Work Environment:

• Work in a combination of office and field environments, with approximately 50% of time spent at job sites and sales calls and 50% of time spent in the office.
• Travel to customer locations and job sites as needed.
• Perform light lifting as needed to support jobsite, project, and material requirements.
• Use computers and phones consistently throughout the workday.
• Communicate professionally with customers, subcontractors, and internal team members in office and field settings.

Compensation:

The salary for this role is $60,000 to $80,000 per year , based on experience and qualifications.

As part of the DU Family of Companies, we believe that empowering and investing in our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose DU Family of Companies?

Competitive Compensation - We offer a competitive wage based on your experience and qualifications.

Comprehensive Benefits Package - Receive medical, dental, and vision insurance, a 401(k) with company match, and paid time off.

Strength of the Family - As part of the DU Family of Companies, you gain the stability and resources of a growing network of industry-leading companies.

Backed by APi Group - Benefit from the support and opportunity that come with being part of a global leader in safety services.

Long-Term Career Relationships - We are committed to developing our employees and supporting long-term career growth.

Values Match - Join a team that shares your commitment to safety, integrity, and service.

Davis-Ulmer Family of Companies is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

DAVIS-ULMER'S ENDURING PURPOSE: “To protect what people value most.”

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

Equal Opportunity Employer, including disabled and veterans.