Service Sales Manager

Johnson Controls International; United States; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Car allowance

Bonus

Pension

Life assurance

Employee discounts

Training & progression

Job summary

Johnson Controls is seeking a Service Sales Manager (Regional Accounts) to lead a UK team focused on new logo acquisition and AMR growth. You will develop sales strategies, drive forecast accuracy, and collaborate with operations to deliver exceptional customer service.

Hybrid working environment with clear targets and progression opportunities. A strategic leader with proven B2B sales success in service or recurring revenue will thrive in this role.

Qualifications

• Proven experience leading B2B sales teams in service/recurring revenue environments.
• Strong track record delivering new business growth and AMR targets.
• Ability to build and convert strategic sales pipelines.
• Excellent leadership, coaching and people development skills.
• Experience working cross-functionally with sales, operations, service delivery and bid management.

Responsibilities

• Lead, coach and develop a high-performing sales team focused on new logo acquisition and recurring revenue growth.
• Deliver monthly, quarterly and annual new business and AMR targets across Regional Accounts.
• Build and execute sales strategies that generate sustainable growth and align with business objectives.
• Drive proactive prospecting, pipeline development and conversion of service opportunities.
• Partner with National Accounts Facilities Management to maximise local and national opportunities.
• Collaborate with Bid Management to identify, qualify and convert strategic service opportunities.
• Support customer acquisition through service agreements, maintenance contracts and lifecycle solutions.
• Build strong relationships with customers and senior decision-makers to position Johnson Controls as a trusted partner.
• Ensure accurate forecasting, pipeline management and sales performance reporting.
• Champion collaboration across sales, operations and service delivery teams to ensure exceptional customer experience and retention.

Skills

Team leadership

B2B sales

Account management

Forecasting

CRM

Negotiation

Stakeholder management

Tools

CRM software

Salesforce

MS Excel

Job description

Service Sales Manager (Regional Accounts)

What we offer

• Competitive salary, car allowance, bonus and benefits package.
• Pension, life assurance, employee assistance programme and employee discounts.
• Ongoing training, development and career progression opportunities.
• Collaborative and inclusive culture focused on high performance.
• Hybrid working environment.
• Commitment to safety through our Zero Harm culture.

What you will do

The UK&I Sales Manager - Service Sales Growth Channel will lead a team focused on accelerating new customer acquisition and Annual Maintenance Revenue (AMR) growth across Regional Accounts. This role is central to driving recurring service revenue, expanding market share and building a scalable sales model aligned to Johnson Controls' growth strategy.

Key responsibilities include:

• Lead, coach and develop a high-performing sales team focused on new logo acquisition and recurring revenue growth.
• Deliver monthly, quarterly and annual new business and AMR targets across Regional Accounts.
• Build and execute sales strategies that generate sustainable growth and support long-term business objectives.
• Drive proactive prospecting, pipeline development and conversion of new service opportunities.
• Partner with National Accounts Facilities Management teams to maximise local and national customer opportunities.
• Work closely with BID Management to identify, qualify and convert strategic service opportunities.
• Support customer acquisition through service agreements, maintenance contracts, inspections and lifecycle solutions.
• Build strong relationships with customers and senior decision-makers to position Johnson Controls as a trusted partner.
• Ensure accurate forecasting, pipeline management and sales performance reporting.
• Champion collaboration across sales, operations and service delivery teams to ensure exceptional customer experience and retention.

How you will do it

• Create a high-performance culture focused on accountability, customer value and business growth.
• Implement consistent sales processes, pipeline reviews and coaching routines to maximise conversion rates.
• Develop scalable sales methodologies and best practices that can be replicated across regions and sectors.
• Utilise CRM, forecasting and performance data to drive informed decision-making and continuous improvement.
• Collaborate with internal stakeholders to deliver seamless customer onboarding, retention and revenue growth.
• Drive disciplined opportunity qualification and prioritisation to maximise profitability and recurring revenue.

What we look for

• Proven experience leading successful B2B sales teams in a service or recurring revenue environment.
• Strong track record of delivering new business growth, customer acquisition and AMR targets.
• Demonstrated success building and converting strategic sales pipelines.
• Exceptional leadership, coaching and people development capabilities.
• Strong commercial awareness and ability to manage sales performance against key business metrics.
• Excellent communication, negotiation and stakeholder management skills.
• Experience working cross-functionally with sales, operations, service delivery and bid management teams.
• Results-oriented mindset with the ability to operate in a fast-paced, growth-focused environment.

Preferred

• Experience within facilities management, fire, security, HVAC, building solutions or related service industries.
• Knowledge of recurring revenue business models and service contract management.
• Experience working within complex, multi-stakeholder sales environments.

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