Service Sales Agreement Representative

jci; Totowa (NJ); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

Competitive salary

Annual incentive plan

Vacation time

401K + benefits

Safety culture

Job summary

Johnson Controls is hiring a Service Sales Representative to promote service agreements for commercial building systems. You will build long-term relationships with customers while driving service growth across fire alarm, suppression, sprinkler, security, and related solutions.

You will prospect, qualify, and close deals, manage a sales pipeline, and collaborate with the service team to translate site findings into accurate estimates and compelling proposals.

Qualifications

• Degree or equivalent work experience (5 years).
• Minimum 5 years of B2B sales experience.
• Experience selling a service, intangible, or technical product.
• Experience prospecting, qualifying, solution selling, and closing deals.
• Work in a matrix environment with minimal direction and quotas.
• Strong communication, interpersonal, and time management skills.
• Proficiency with Windows and Oracle systems.
• Team player with collaborative mindset.

Responsibilities

• Promote and sell service agreements for commercial building systems and related services.
• Establish contact with prospects and qualify potential buyers of service contracts.
• Follow up on leads and use marketing strategies to develop new opportunities.
• Assess customer needs and develop a sales strategy aligning with Johnson Controls offerings.
• Close sales to meet plan objectives and maintain a healthy proposal backlog.
• Conduct building surveys to support estimate development and proposal accuracy.
• Maintain records of sales activity, expenses, and competitive activity.
• Submit sales reports and related documentation timely.
• Develop strong customer relationships that support long-term retention.
• Partner with service team to identify leads for upgrades.

Skills

B2B sales

Prospecting

Solution selling

Quota attainment

Customer relationships

Communication

Time management

Team collaboration

Education

Bachelor’s degree (preferred)

Tools

Salesforce

Oracle

Windows

Job description

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a team that supports a wide range of industries across the globe and offers meaningful work projects and learning opportunities, in a culture where your voice and ideas will be heard.

Role Overview

Johnson Controls is seeking a Service Sales Representative to promote and sell planned service agreements for commercial building systems. In this role, you will help customers protect and maintain critical systems while building long-term relationships and contributing to service growth across fire alarm, suppression, sprinkler, security, sound, communication, and inspection solutions.

Key Responsibilities

• Promote and sell service agreements for commercial building systems and related services.
• Establish contact with prospects and qualify potential buyers of service contracts.
• Follow up on leads and use marketing strategies to develop new opportunities.
• Assess customer needs and develop a sales strategy that aligns with their priorities and Johnson Controls offerings.
• Close sales to meet plan objectives and maintain a healthy proposal backlog.
• Conduct building surveys to support estimate development and proposal accuracy.
• Maintain complete and accurate records of sales activity, correspondence, expenses, and competitive activity.
• Submit sales reports and related documentation in a timely and accurate manner.
• Develop strong customer relationships that support long-term retention and service alignment.
• Partner with the service team to identify leads for service and equipment or device upgrades.

How You Will Do It

• Build trusted relationships by prospecting consistently, following up promptly, and communicating with professionalism and clarity.
• Stay close to the work by conducting building surveys, understanding customer environments, and translating site findings into practical estimates and proposals.
• Own outcomes with accountability, safety, and integrity by managing your pipeline, maintaining an active backlog, and keeping records, reports, and correspondence current.
• Improve every day through candid problem-solving by using customer feedback, competitive insight, and market conditions to sharpen your sales approach.
• Win as one team by collaborating with service colleagues, sharing leads, and supporting broader customer and business goals.

Qualifications

• Degree or equivalent work experience (5 years).
• Minimum 5 years of B2B sales experience.
• Experience selling a service, intangible, or technical product.
• Experience prospecting, qualifying, solution selling, and closing deals.
• Ability to work in a matrix environment with minimal direction and meet quota-based performance expectations.
• Strong professional communication, interpersonal, and time management skills.
• Proficiency with personal computers, including Windows and Oracle systems.
• Ability and willingness to work as a teammate and collaborate effectively with others.

Nice to Have

• Bachelor’s degree in a technical or business discipline.
• Industry or related industry experience.
• Salesforce proficiency.

Why Join Us

• Competitive salary with a hiring range $53,400 - $63,000, determined by education, experience, knowledge, skills, abilities, internal equity, and market data.
• Competitive Sales Incentive Plan based on volume and margin on a project, quarterly, and annual basis.
• 15 days of vacation in the first year, plus paid holidays and sick time.
• Comprehensive benefits package including 401K, medical, dental, and vision care available day one.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.