Service & Route Coordinator: Scheduling & Support

Culligan By WaterCo; Fairfield (CA); On-site; USD 68,770,000 - 71,635,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(K) retirement plans

Exclusive Culligan Product Discounts

Paid Time Off

Job summary

Culligan by WaterCo is seeking a Service/Route Coordinator in Fairfield, CA. The role focuses on organizing schedules, coordinating with field technicians, and delivering excellent customer service. You will manage calls, set appointments, and support operations to maintain efficient service delivery.

The position emphasizes problem-solving, strong communication, and meticulous record-keeping. Competitive benefits accompany a standard Monday–Friday schedule and on-site work at our California

Qualifications

• 1+ years of customer service experience or route coordination.
• High school diploma or GED; higher education preferred.
• Proficiency in Microsoft Word and Excel; experience with IFS or Salesforce.
• Strong communication and organizational skills.
• Ability to problem-solve and adapt in a dynamic environment.

Responsibilities

• Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments.
• Provide in-person customer support and assist with service-related questions.
• Optimize service schedules and assign routes to ensure efficiency for field technicians.
• Set up and maintain customer accounts.
• Track service completion and collaborate with field teams to resolve scheduling conflicts.
• Process invoices, work orders, and discounts to ensure accuracy and compliance.
• Support field teams with real-time coordination and communication.
• Monitor daily call volumes and propose process improvements.

Skills

Customer service

Route coordination

Communication

Organization

Problem solving

MS Word / Excel

Education

High school diploma or GED

Assoc./Bachelors in business or related field

Tools

IFS

Salesforce

Excel

Job description

Culligan by WaterCo is seeking a Service/Route Coordinator in Fairfield, CA. The role focuses on organizing schedules, coordinating with field technicians, and delivering excellent customer service. You will manage calls, set appointments, and support operations to maintain efficient service delivery.

The position emphasizes problem-solving, strong communication, and meticulous record-keeping. Competitive benefits accompany a standard Monday–Friday schedule and on-site work at our California