Service Response Center Agent

HES; Baton Rouge, Northern (LA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health care coverage

Paid vacation

Paid holidays

Job summary

HES in Baton Rouge, LA is seeking an Administrative Assistant to oversee the administrative functions of the facilities management department and support daily operations.

The role requires a High School Diploma, at least 3 years of work order system experience, and proficiency with Microsoft Office in a fast-paced environment. You will help manage data, support the director, and ensure compliance with policies.

Qualifications

• High school diploma required
• Associate degree preferred
• 3+ years of experience with a work order system

Responsibilities

• Oversee issuing and tracking work orders
• Develop forms and tools to support operations
• Maintain proficiency in Microsoft Office
• Track staff training records
• Follow all policies and regulations

Skills

Communication skills

Reading comprehension

Written communication

Presentation skills

Attention to detail

Microsoft Office proficiency

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Baton Rouge, LA, United States of America

HES is a premier national provider of facilities management services focused 100% on educational institutions. Headquartered in Knoxville, Tennessee, HES builds best-in-class programs for custodial, maintenance, grounds, and landscaping services. With hundreds of years of combined facilities experience, the HES leadership team is comprised of results-oriented, hands‑on executives and facilities experts who give school facilities their full attention. Whether for a grounds and landscaping program, custodial services, or maintenance solutions, HES will change the way you look at facilities management.

Founded in 1972, HES has a proven track record of working successfully and exclusively in the educational environment, maintaining a singular focus on facilities management, undistracted by competing priorities. HES has earned the trust of over 150 education partners across 29 states. We employ 13,000 dedicated team members and maintain more than 200 million square feet daily.

Job Skills / Requirements

The SRC Agent supports HES Facilities Management by greeting clients/visitors, answering phones, supporting the Director of Facilities.

The Administrative Assistant will use a computerized work order system to distribute daily, monthly and emergency work orders to employees. This person will also organize and analyze data found in the work order system to support management in overseeing performance metrics for the facility.Essential Functions:This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Job Description

The Administrative Assistant oversees the administrative functions related to the facilities management department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following (other duties may be assigned):The primary responsibility of the Administrative Assistant is overseeing the administrative functions of the facilities management department. Essential aspects of this position include:

• Issue / Track Work Orders
• Develop forms and related tools required to support the operations team
• Ability to use Microsoft Office products
• Track training records of staff
• Required to follow all HES Facilities, client, and regulatory agency policies.

EDUCATION and/or EXPERIENCE:

High School Diploma

LANGUAGE SKILLS:

Ability to read and comprehend instructions, correspondence, and memos, Ability to write effective correspondence. Ability to effectively present information in one‑on‑one and group situations to customers, clients, and other employees or the organization.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

• Health Care coverage available
• Paid Vacation
• Paid Holidays

Minimum Qualifications The requirements listed below are representative of the minimal education, experience, knowledge, skills, and/or abilities required for this position. Education: High school diploma required, associate's degree preferred. Certifications: N/A Experience: At least three (3) years’ experience in working with a work order system.

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Education Requirements (All)

High School Diploma or Equivalent
Associate's Degree Preferred