Service Representative - Tacoma, WA

Pacific Coast Supply LLC; Tacoma, Northern (WA, KY); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Profit sharing

Flexible spending accounts

Paid vacation

Paid sick leave

Wellness programs

Uncapped commission

Job summary

Pioneer Builders Supply, a division of Pacific Supply, is seeking a motivated Service Representative to build relationships with contractors and drive order-related transactions at our Tacoma branch. This entry-level role offers growth into Outside Sales with a strong base and uncapped commission.

Under the Branch Manager, you will input orders, handle inquiries, and ensure smooth fulfillment while representing a wide range of building products and services. Equal opportunity employer.

Qualifications

• Minimum of 6 months experience in a customer service position.
• Excellent telephone etiquette.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to manage your time, pipeline, and follow-ups independently.
• Valid driver’s license and clean driving record.

Responsibilities

• Build and maintain strong relationships with contractors, builders, and other key accounts.
• Represent a wide range of in-demand building products and value-added services.
• Provide top-tier customer service and follow through on orders and account needs.
• Partner with branch operations to ensure customer satisfaction and smooth fulfillment.
• Input orders accurately into the computer system and operate the cash register to finalize transactions.

Skills

Customer service

Telephone etiquette

Verbal communication

Written communication

Time management

Relationship building

Follow-up discipline

Job description

Are you a driven professional looking to grow your career and income in a booming industry? We’re looking for a highly motivated Service Rep to join our growing team. If you know how to build strong relationships, drive sales, and thrive in a fast-paced environment—this is your chance to take control of your career.

Pioneer Builders Supply, a division of Pacific Supply, is a distributor of building products with over 50 locations throughout the Western United States and has been serving the needs of the construction industry and the communities since 1953. We are looking for entry level candidates for our Service Representative position. Previous experience in the building industry is preferred but not required.

Pacific Supply recognizes that employees are their most valuable resource and an integral part of their success. Their goal is to attract and retain the highest quality candidates. Pacific Supply encourages the development of their employees and believes it is necessary for the growth and success of the company.

Essential Duties and Responsibilities + Job Requirements

Under the direction of the Branch Manager, candidates will be responsible for assisting customers with order related transactions and inquiries. Essential duties and responsibilities include but are not limited to the following:

• Build and maintain strong relationships with contractors, builders, and other key accounts
• Represent a wide range of in-demand building products and value-added services
• Provide top-tier customer service and follow through on orders and account needs
• Partner with branch operations to ensure customer satisfaction and smooth fulfillment
• Input orders accurately into the computer system and operate the cash register to finalize transactions

  Job Requirements:

  • Minimum of 6 months experience in a customer service position
  • Excellent telephone etiquette
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Ability to manage your time, pipeline, and follow-ups independently
  • Valid driver’s license and clean driving record
• Medical, dental, and vision insurance
• 401(k) with company match andprofit sharing
• Flexible spending accounts
• Paid vacation and sick time
• Employee wellness programs
• Once promoted to Outside Sales Rep - You get competitive base salary +uncapped commission

Join Our Team
At Pioneer Builders Supply, we believe in building more than just structures—we build careers. If you’re ready to join a dynamic team and contribute to a legacy of excellence, we want to hear from you!

We are an equal opportunity employer and promote a drug free workplace.