Service Representative (Part-Time) - Ridgefield

Union Savings Bank; Titicus (CT); On-site; USD 21,000 - 26,000; Part time

Job summary

Union Savings Bank in Ridgefield, CT is seeking a part-time Service Representative to handle customer service needs and branch transactions, including deposits and withdrawals, while seeking sales referrals. This on-site role requires 1–2 years of customer service and sales experience, strong confidentiality, and the ability to balance transactions accurately.

You will promote USB products and support branch sales goals.

Qualifications

• 1–2 years of customer service and sales experience.
• Ability to process transactions accurately.
• Strong confidentiality and professionalism.

Responsibilities

• Provide direct customer service and banking transactions.
• Balance TCD/TCR and adhere to bank procedures.
• Promote USB products and cross-sell services.
• Meet and exceed sales goals; assist in referrals.
• Maintain confidentiality and respond to customer concerns.

Skills

Customer Service

Sales

Education

High School Diploma or GED

Job description

Job Category : Branch Banking

Requisition Number : SERVI002133

• Posted : October 27, 2026
• Part-Time
• On-site

Locations

Showing 1 location

The Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.

Customer Service

Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand

• Put the customer first by promptly acknowledging their presence.
• Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
• Handle transactions accurately and efficiently, respecting customers time
• Maintain the highest levels of confidentiality and privacy of customer information
• Respond to or refer customer concerns to supervisors as appropriate.
• If follow up is required, set clear customer expectations and deliver as promised.
• Maintain a positive outlook and demeanor at all times

Project a professional positive outlook and demeanor at all times

Accountable for successful retention of customers.

Operations / Risk Management

• Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
• Adhere to all bank policies and procedures
• Balance TCD and/or TCR accurately and effectively, as is necessary.

Promote USB products and services

• Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
• Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals
• Be aware of products and services offered by cross line of business partners.
• Assist in generating quality referrals to business partners.
• Exceed individual sales goals and assist team in meeting sales goals.
• Utilize relevant tracking system to report and track sales and service activities.

Hours and Days Needed:

Thursday: 11:15 pm - 3:15 pm

Friday: 12:45 pm - 5:15 pm

20 hours per week

This position is located at our Ridgefield Branch - 100 Danbury Rd. Ridgefield, CT

Education

Required

High School Diploma or GED or better.

Experience

Required

1-2 years:

Customer Service and Sales

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.