Service Representative (Part-Time) Commerce - Danbury

Union Savings Bank; Danbury (CT); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

Union Savings Bank in Danbury, CT is seeking a part-time Service Representative to provide direct customer service and accurately process routine banking transactions (deposits, withdrawals, transfers) while identifying sales opportunities.

You will reflect USB's Customer Service Commitment, handle confidential information responsibly, balance cash and negotiable items, and contribute to meeting team sales goals in a busy branch.

Formación

• High School Diploma or GED or better.
• 1-2 years of customer service and sales experience.

Responsabilidades

• Provide direct customer service and handle service transactions (deposits, withdrawals, transfers) per bank policies.
• Identify and refer sales opportunities to meet customer needs.
• Balance TCD/TCR and maintain accurate records; protect confidentiality of customer information.
• Promote USB products and services and generate quality referrals to business partners.

Conocimientos

Customer service

Sales

Educación

High School Diploma or GED

Descripción del empleo

Job Category: Branch Banking

Requisition Number: SERVI002126

• Posted : October 23, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Danbury, CT 06810, USA

Description

The Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.

Customer Service

Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand

• Put the customer first by promptly acknowledging their presence.
• Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
• Handle transactions accurately and efficiently, respecting customers time
• Maintain the highest levels of confidentiality and privacy of customer information
• Respond to or refer customer concerns to supervisors as appropriate.
• If follow up is required, set clear customer expectations and deliver as promised.
• Maintain a positive outlook and demeanor at all times

Project a professional positive outlook and demeanor at all times

Accountable for successful retention of customers.

Operations / Risk Management

• Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
• Adhere to all bank policies and procedures
• Balance TCD and/or TCR accurately and effectively, as is necessary.

Promote USB products and services

• Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
• Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals
• Be aware of products and services offered by cross line of business partners.
• Assist in generating quality referrals to business partners.
• Exceed individual sales goals and assist team in meeting sales goals.
• Utilize relevant tracking system to report and track sales and service activities.

Hours and Days Needed

25 hours per week

This position is located at our Commerce Branch - 71 Newtown Rd., Danbury, CT

Qualifications

Education

Required

High School Diploma or GED or better.

Experience

Required

1-2 years:

Customer Service and Sales

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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