Bilingual Service Representative (Part-Time) Main Office - Danbury

Union Savings Bank; Danbury (CT); On-site; USD 21,000 - 30,000; Part time

Job summary

Union Savings Bank is seeking a part-time, on-site Bilingual Service Representative in Danbury, CT. The role focuses on accurate transaction processing (deposits, withdrawals, transfers) and proactive referrals to drive USB product adoption.

The position requires 1–2 years of customer service and sales experience, with bilingual fluency in English and Spanish or Portuguese. 20 hours per week, main office location at 226 Main St, Danbury, CT.

Qualifications

• 1-2 years of customer service and sales experience.
• Bilingual required: English/Spanish or English/Portuguese.
• High school diploma or GED or better.

Responsibilities

• Process transactions accurately (deposits, withdrawals, transfers, checks, money orders).
• Promote USB products and services and generate quality referrals.
• Deliver excellent customer service and uphold the USB commitments.
• Maintain confidentiality and privacy of customer information.
• Balance daily cash and transaction records.
• Meet or exceed individual sales goals and support team targets.

Skills

Customer service

Sales

Bilingual English/Spanish

Portuguese knowledge

Education

High School Diploma or GED

Job description

Job Category: Branch Banking

Requisition Number: BILIN002135

• Part-Time
• On-site

Locations

Showing 1 location

Danbury, CT 06810, USA

Description

The Bilingual Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.

Customer Service

Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand

• Put the customer first by promptly acknowledging their presence.
• Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
• Handle transactions accurately and efficiently, respecting customers time
• Maintain the highest levels of confidentiality and privacy of customer information
• Respond to or refer customer concerns to supervisors as appropriate.
• If follow up is required, set clear customer expectations and deliver as promised.
• Maintain a positive outlook and demeanor at all times
• Project a professional positive outlook and demeanor at all times
• Accountable for successful retention of customers.

Operations / Risk Management

• Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
• Adhere to all bank policies and procedures
• Balance TCD and/or TCR accurately and effectively, as is necessary.

Promote USB products and services

• Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
• Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals
• Be aware of products and services offered by cross line of business partners.
• Assist in generating quality referrals to business partners.
• Exceed individual sales goals and assist team in meeting sales goals.
• Utilize relevant tracking system to report and track sales and service activities.

Hours and Days Needed:

Wednesday: 8:15 am - 12:30 pm

20 hours per week

This position is located at our Main Office Branch - 226 Main St. Danbury, CT

Bilingual candidates fluent in English and Spanish or Portuguese required

Qualifications

Education

Required

High School Diploma or GED or better.

Experience

Required

1-2 years:

Customer Service and Sales

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.