Service Representative (Part-Time) - Newtown

Union Savings Bank - CT; Newtown (CT); On-site; USD 21,000 - 28,000; Part time

Job summary

Union Savings Bank - CT seeks a Service Representative (Part-Time) in Newtown to handle service transactions and drive sales referrals. You will assist customers, balance accounts, and promote USB products in a busy branch setting.

This role requires strong customer service, accuracy, and a team-oriented attitude. Hours include Wednesday 11:30 am–4:15 pm and Friday 12:00 pm–5:15 pm, totaling 23.25 hours weekly at the Newtown Branch.

Qualifications

• Experience in customer service and sales environments.
• Able to handle cash transactions accurately.
• Strong communication and confidentiality awareness.

Responsibilities

• Process deposits, withdrawals, transfers and negotiable items with accuracy.
• Promote USB products and services through branch processes.
• Generate quality referrals to business partners.
• Meet and exceed sales goals with teamwork.

Skills

Customer service

Sales

Referral generation

Education

High School Diploma or GED

Job description

Service Representative (Part-Time) - Newtown

Job Category: Branch Banking

Requisition Number: SERVI002134

• Posted : October 27, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Newtown, CT 06470, USA

Description

The Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities.

Customer Service

Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand

• Put the customer first by promptly acknowledging their presence.
• Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
• Handle transactions accurately and efficiently, respecting customers time
• Maintain the highest levels of confidentiality and privacy of customer information
• Respond to or refer customer concerns to supervisors as appropriate.
• If follow up is required, set clear customer expectations and deliver as promised.
• Maintain a positive outlook and demeanor at all times

Project a professional positive outlook and demeanor at all times

Accountable for successful retention of customers.

Operations / Risk Management

Performs essential duties by accurately processing transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.

Adhere to all bank policies and procedures

Balance TCD and/or TCR accurately and effectively, as is necessary.

Promote USB products and services

• Assist customers in understanding how USB products and services meet their financial goals through the use of branch banking sales and service processes.
• Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals
• Be aware of products and services offered by cross line of business partners.
• Assist in generating quality referrals to business partners.
• Exceed individual sales goals and assist team in meeting sales goals.
• Utilize relevant tracking system to report and track sales and service activities.

Hours and Days Needed:

Wednesday: 11:30 am - 4:15 pm

Friday: 12:00 pm - 5:15 pm

23.25 hours per week

This position is located at the Newtown Branch - 1-A Commerce Road, Newtown, CT

Qualifications

Education

Required

High School Diploma or GED or better.

Experience

Required

1-2 years:

Customer Service and Sales

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities