Service Representative

Midwest Family Mutual Ins. Co.; Urbandale (IA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Midwest Family Mutual Ins. Co. is seeking a qualified candidate for a work-from-home position handling Property and Casualty policy processing, claims and underwriting clerical tasks.

The role requires a minimum of 2 years of P&C experience, strong communication skills, and the ability to work independently. The position may involve travel to the office as requested and requires access to a reliable home office with high-speed internet.

Qualifications

• 2+ years of property/casualty experience is required.
• Strong written and verbal communication skills.
• Ability to work independently and be self-motivated.

Responsibilities

• Process Personal and Commercial line endorsements.
• Complete claims and underwriting clerical functions as assigned.
• Answer inquiries from brokers, insureds, claimants, doctors, employers, etc.
• Process renewals for Commercial lines accounts.
• Review property inspections and building cost estimators.

Skills

Property/Casualty experience

Written communication

Verbal communication

Self-motivation

Organizational skills

Attention to detail

MS Office

High-speed internet

Education

High school diploma or GED

Insurance education (INS/CPCU/CIC/AU)

Tools

MS Office

Job description

Description

Description

Summary: This position entails Property and Casualty policy processing, including claims and underwriting clerical work. Qualified candidates will have a minimum of 2 years experience in Property and Casualty insurance. This is a work from home position that will require high speed internet access, home office, and travel into the office as requested.

Job Functions and Responsibilities

include, but are not limited to, the following:

• Process Personal and Commercial lines endorsements
• Complete claims and underwriting clerical functions as assigned
• Answer correspondence and inquiries promptly from brokers/agents, insured’s, claimants, doctors, employers, outside vendors, etc.
• Process renewals for Commercial lines accounts
• Review property inspections and building cost estimators
• Compliance with proper internal controls as necessary to conduct jobfunctions and/or carry out responsibilities and/or administrative activities at the Company
• Use appropriate judgment in upward communication regarding department and/or customer concerns
• Additional duties and responsibilities as assigned

Requirements

Qualifications/Requirements

• 2+ years of property/casualty experience required
• Understanding and knowledge of personal and commercial policies
• Strong written and verbal communication skills
• Ability to work independently and be self-motivated
• Good Interpersonal Skills
• Strong organizational skills and attention to detail
• Good Analytical Skills
• Proficient with MS Office products
• Access to High-Speed Internet and home office space is required

Education/Training/Experience

• High school diploma or GED
• Previous claims or underwriting assistant experience a plus
• Insurance Education is a plus – i.e. INS, CPCU, CIC, AU