Concierge

FirstService Residential; Miami (FL); On-site; USD 39,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits including major

Dental and Vision

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a resident services assistant in Miami. The role serves residents by providing information and arranging services, with a strong emphasis on customer-focused support and professional communication.

You will manage inquiries, facilitate vendor access, and tailor itineraries to guest preferences. The position requires 5+ years in hospitality, strong interpersonal skills, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• 5+ years in hospitality.
• Strong written and verbal communication.
• Proficient with Word, Excel, and email.
• Multilingual skills are desirable.
• Strong customer service and interpersonal skills.

Responsibilities

• Identify and clarify residents' needs; answer questions and provide directions.
• Manage and screen messages.
• Help residents set up accounts and schedule access for vendors.
• Arrange dining, tours, travel, events, and other services.
• Anticipate services by assessing mood and preferences.
• Organize social events and arrange services.
• Improve services by collecting resident feedback.
• Maintain guest privacy and protect the organization's reputation.
• Update job knowledge through training and networking.
• Accept ownership for new tasks and add value.
• Follow safety procedures and maintain a safe environment.
• Perform other duties as required.

Skills

Hospitality experience

Communication skills

Microsoft Excel

Multilingual

Customer service

Education

High school diploma or equivalent

College courses in Business or Hospitality

Tools

Microsoft Word

Microsoft Excel

Email

Job description

Description

Job Overview:

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying, and organizing resources to provide personal service expected by residents.

Your Responsibilities:

• Identifies and clarifies residents’ needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Organizes social events and event planning and arranges services.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills and Qualifications:

• High school diploma or equivalency preferred.
• Completion of College level courses with concentration in Business or Hospitality is strongly desirable.
• Five (5) or more years’ experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Word, Excel spreadsheets, and e‑mail.
• Multiple language fluency is desirable.
• Effective written and verbal communication skills.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 – 50 lbs.
• Work in an upright standing position for long periods of time.
• Walk and climb stairs.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to respond to emergencies in a timely manner.

Schedule: Wednesday - Friday 10-7 pm / Saturday and Sunday 9-5 pm

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$19 per hour

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.