Front Desk Area Specialist

FirstService Residential; Nashville (TN); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401k with company match

Paid holiday and time-off benefits

Job summary

A residential services company in Nashville is seeking a dedicated associate for customer service roles, requiring strong leadership and communication skills. The role involves emergency response, maintenance of service quality, and adherence to policies in various residential properties. Candidates should have a high school diploma and two years of supervisory experience. In return, the company offers comprehensive benefits alongside a variable shift pattern, making it essential to have open availability.

Qualifications

• Must possess strong leadership and communication skills.
• Two to three years of supervisory experience preferred.
• Must be detail oriented and able to multi-task.

Responsibilities

• Assists in vacation and sick time coverage.
• Responsible for quality customer service presentation.
• Responds to emergency situations in a timely manner.

Skills

Leadership

Communication

Time Management

Customer Service

Multi-language fluency

Education

High school diploma or equivalency

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office Applications

Job description

Job Overview

This position requires adaptability to different situations and the hours may change in the future. Must possess strong leadership, communication, and time management skills. Must be detail oriented and can multi‑task. Responsible for quality, consistency and overall customer service presentation to residents and guests. Maintains excellent knowledge of emergency response and access control procedures, electronic security control systems, logs, records, and forms of each building in span of control. This Job Description/Duties Summary is general in nature and may be changed, added to or reduced from time to time as needed.

Your Responsibilities

• Assists in vacation, sick time, leave of absence, and last‑minute shift assistance coverage.
• Adheres to company policy in all assigned Properties.
• Needs to have a reliable form of transportation and communication.
• While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must always be displayed.
• When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must always be adhered to. Any safety issues must be brought to the attention of the Property Manager immediately.
• Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately.
• Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision.
• Responds to emergency situations in a timely and efficient manner within two hours of notification.
• Reports all complaints/issues to The Director of Operations/Front Desk Coordinator.
• On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays.
• May be assigned other duties and responsibilities as required.

Skills And Qualifications

• High school diploma or equivalency required.
• Bachelor’s degree from a four (4) year college or University in Hospitality Management preferred.
• Two (2) to three (3) years of supervisory experience preferred.
• Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements

• Ability to lift 30 – 50 lbs
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to navigate the property/building quickly and easily as required to meet the job functions.
• Complete all required forms.
• Possess knowledge of multi‑building operations
• Ability to work extended hours, nights, and weekends based on project requirements.
• Driving is required.

What We Offer

As a full‑time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time‑off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$21.00 Hourly paid bi‑weekly

Schedule

Variable shifts (Must have open availability to work 1st, 2nd, or 3rd shift)

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

AEDT Information

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.