Service Representative

Cook Children's Medical Center; Fort Worth (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Cook Children’s Medical Center in Fort Worth, TX, seeks a Service Representative for the Admitting/Registration department. The role supports first-impression duties, directs patients and families, routes paperwork, answers calls and assists with basic registration tasks in a 40-hour workweek.

This position requires a high school diploma, typing/computer proficiency, strong communication, and preferred bi-lingual skills. CPR certification within 30 days is required upon hire.

Qualifications

• High School Diploma required.
• Typing and computer experience required.
• Strong verbal and communication skills required.
• Bi-lingual preferred.

Responsibilities

• Serve as the first impression for patients, families, and external customers.
• Direct and escort patients to correct service areas and assist with paperwork routing.
• Answer phone calls and direct callers to appropriate departments.
• Maintain knowledge of registration department policies and HIPAA requirements.

Skills

Typing

Verbal communication

Multilingual preferred

Education

High School Diploma

Job description

Location

Dodson Medical Office Building

Department

Admitting/Registration

Shift

First Shift (United States of America)

Standard Weekly Hours

40

Summary

The Service Representative will be the first impression of the Hospitals services to patients, family members and other external customers. This position is responsible for directing and escorting patients and their families to the correct service area, as well as directing visitors to the appropriate service area. This position maintains a sound knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, and departmental/System policies and procedures. Must maintain integrity and attention to detail to avoid creating duplicate medical records. This position is responsible for assisting the Patient Access Specialist with assembly and routing of paperwork. Additionally, the position is responsible for answering the telephone and directing the caller to the appropriate place. The Service Representative will be required to maintain a basic knowledge of the registration department. This position does not provide patient care but may be performed in a patient care area.

Education & Experience

• High School Diploma required.
• Typing and computer experience required.
• Strong verbal and communication skills required.
• Bi-lingual preferred.

Certification/Licensure

• CPR certification required within 30 days of employment.

Hours

Monday to Friday : 7:30am to 4:00pm

About Us

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children's is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.