Service Repair Technician - Electro-Mechanical Troubleshooting

ipgjobs; Marlborough (MA); On-site; USD 48,000 - 64,000; Full time

Job summary

IPG Photonics, headquartered in Marlborough, MA, is seeking a dependable Technician – Service to join our service depot team. You will perform repairs, testing, and maintenance on laser systems and components under the guidance of senior staff.

Ideal candidates have 2–4 years of experience with industrial laser systems, strong mechanical aptitude, and a good eye for detail. The role offers hands-on growth, opportunities for field support, and a collaborative 5S‑driven environment.

Qualifications

• Proficient mechanical aptitude and basic troubleshooting ability.
• Strong attention to detail and documentation accuracy.
• Eagerness to learn from senior technicians and grow within the team.
• Basic familiarity with ERP/CRM systems is a plus.
• Experience with laser systems or industrial diagnostics is helpful.

Responsibilities

• Perform repairs, testing, and maintenance of laser systems and subsystems in the service depot.
• Follow detailed work instructions and repair documentation to complete service tasks accurately.
• Assist in troubleshooting mechanical, electronic, and optical components under supervision.
• Prepare systems and components for shipment, including inspection and proper packaging.
• Enter service data into ERP and CRM systems to document completed repairs.
• Collaborate with senior technicians on complex repairs and escalations.

Skills

Mechanical aptitude

Attention to detail

Documentation

Eagerness to learn

CRM familiarity

Education

Associate/Technical degree

Tools

CRM

ERP systems

Electrical drawings

Job description

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

IPG Photonics is the world leader in high-power fiber lasers for industrial welding, cutting, and marking applications. We are seeking a dependable and detail-orientedTechnician – Service to join our service depot team. In this role, you will perform repairs, testing, and maintenance on laser systems and components under the guidance of senior staff. This is an excellent opportunity for a technician to grow their hands‑on skills and contribute to high‑impact laser applications.

JOB FUNCTIONS

Duties/Responsibilities:

• Perform repairs, testing, and maintenance of laser systems and subsystems in the service depot.
• Follow detailed work instructions and repair documentation to complete service tasks accurately.
• Assist in troubleshooting of mechanical, electronic, and optical components under supervision.
• Prepare systems and components for shipment, including inspection and proper packaging.
• Enter service data into ERP and CRM systems to document completed repairs.
• Collaborate with senior technicians on complex repairs and escalations.
• Participate in ongoing training to build skill sets across mechanical, electrical, and optical systems.
• Maintain a clean, organized, and safe work area in alignment with 5S principles.
• Support continuous improvement efforts by identifying minor process improvements.

Additional Responsibilities:

• Ability to interpret electrical drawings.
• Experience with industrial lasers, accessories, and related diagnostic equipment.
• Excellent electrical/electronic troubleshooting skills with high and low-voltage equipment.
• Maintain a safe, clean, and organized work environment.

Education:

• Associate or Technical degree preferred, but extensive experience in a similar hand‑on experience will be considered.

Experience:

• 2-4 years of experience in industrial laser systems, cutting, welding, or marking applications.
• Experience working with laser, electrical, or electro‑mechanical systems is a plus.
• Experience with 5S, Lean, and continuous improvement methodologies is a strong plus.

Required Abilities:

• Proficient mechanical aptitude and basic troubleshooting ability.
• Strong attention to detail and accuracy in documentation.
• Eagerness to learn from senior technicians and grow within the team.
• Basic familiarity with CRM or ERP systems is a plus.
• Ability to follow technical instructions and safety procedures consistently.

Physical Requirements:

• Prolonged periods of standing and working in a repair environment.
• Extended periods of sitting at a desk using a computer and test equipment.
• Ability to lift 15 pounds regularly and up to 50 pounds occasionally.
• Ability to navigate the organization's facilities and travel as needed.
• Occasional travel (up to 10-15%) for field repairs or support projects