Service & Repair Operations Manager

Lunova Group; Denver (CO); On-site; USD 100,000 - 140,000; Full time

Job summary

Lunova Group is seeking a Service & Repair Operations Manager in Denver, CO. The role involves managing service operations for profitability and compliance with industry standards, overseeing hiring and training, conducting safety audits, and enhancing overall operational efficiency. Ideal candidates will have a Bachelor's degree and extensive experience in the elevator industry, ensuring high-quality service and customer satisfaction.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

Qualifications

• Requires a Bachelor's degree or equivalent experience.
• Thorough knowledge of the elevator industry is essential.
• Must have experience managing at a departmental level.

Responsibilities

• Manage and oversee all service and repair operations.
• Ensure departmental profitability and adherence to safety protocols.
• Conduct quality audits on job sites while collaborating with technicians.

Skills

Management

Problem Solving

Communication

Technical Knowledge

Safety Management

Education

Bachelor's degree

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Lunova Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $140,000.00/yr

Additional compensation types

Annual Bonus

Direct message the job poster from Lunova Group

Lunova Group is currently seeking an experienced Service & Repair Operations Manager in Denver, CO.

Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.

ESSENTIAL JOB FUNCTIONS:

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
• Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.

EDUCATION & EXPERIENCE:

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equivalent combination of education and experience
• Requires a valid driver’s license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
• TKE accepts applications until an offer is accepted. All positions are posted a minimum of 5 days and all applications will be accepted during that time.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Construction and Facilities Services

Referrals increase your chances of interviewing at Lunova Group by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

Get notified about new Service Operations Manager jobs in Denver, CO.

Denver, CO $80,000.00-$120,000.00 1 month ago

Thornton, CO $100,000.00-$125,000.00 4 days ago

Manager - Regional Airport Customer Service - DEN

Assistant Service Operations Manager - Night Shift

Englewood, CO $94,900.00-$118,600.00 2 weeks ago

Englewood, CO $121,800.00-$152,300.00 2 weeks ago

Denver, CO $70,000.00-$100,000.00 8 months ago

Steve & Kate's Customer Relationship Lead

Broomfield, CO $68,000.00-$70,000.00 4 days ago

Operations Lead - Twenty Ninth Street Mall

Manager of Onboarding and Implementation Services

Westminster, CO $75,000.00-$100,000.00 4 months ago

Medical Supply Customer Care Service Manager

Aurora, CO $60,000.00-$70,000.00 3 days ago

Denver, CO $73,100.00-$129,900.00 1 day ago

Denver, CO $120,000.00-$160,000.00 2 weeks ago

Lone Tree, CO $65,000.00-$72,000.00 7 months ago

Multinational Service Manager (Received/Reverse Flow)

Greenwood Village, CO $98,300.00-$161,000.00 3 days ago

Customer Success - Enterprise Engagement Manager

Denver, CO $80,000.00-$105,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.