Service Reliability Engineer, G&A Solutions Engineering

Apple Inc.; Austin (TX); On-site; USD 130,000 - 180,000; Full time

Job summary

Apple Inc. in Austin, Texas seeks a Service Reliability Engineer to join the G&A Solutions Engineering team. You will be responsible for maintaining health, stability, and efficiency of critical services while collaborating with engineers, DBAs, data engineers, and network specialists across platforms.

Responsibilities include on-call support, RCAs, and building automation to reduce manual work while improving monitoring, alerting, and scalability. Bachelor's degree in CS or equivalent required.

Qualifications

• 4+ years of experience in a Site Reliability Engineering, production support or related role.

Responsibilities

• Proactively monitor service performance, identify potential bottlenecks, and implement solutions to optimize efficiency and resilience.

Skills

Programming languages (Python/Java/Go)

SRE principles

Cloud platforms (AWS/Azure/GCP)

Kubernetes

Docker

Monitoring/alerting (Prometheus/Grafna

Linux/Unix

Education

Bachelor's degree in Computer Science or equivalent

Tools

Kubernetes

Docker

Prometheus

Grafana

Splunk

Datadog

Job description

Service Reliability Engineer, G&A Solutions Engineering

Austin, Texas, United States Software and Services

Do you have a passion for ensuring the reliability, scalability, and performance of critical services? Are you a highly motivated and expert engineer with a strong understanding of Site Reliability Engineering (SRE) principles and a desire to automate and improve processes? Join Apple's General and Administrative (G&A) Solutions Engineering team as a Service Reliability Engineer and play a vital role in supporting our global, mission-critical production systems.

Description

You'll be at the forefront of maintaining the health, stability, and efficiency of our services, working with a diverse range of technologies and platforms. You will collaborate with Engineers, Data Engineers, DBAs, and network specialists to proactively identify and resolve potential issues, automate repetitive tasks, and drive continuous improvement initiatives. Your expertise will directly impact the reliability of our systems, enabling Apple to deliver innovative products and services to our customers.

Responsibilities

• Proactively monitor service performance, identify potential bottlenecks, and implement solutions to optimize efficiency and resilience
• Lead incident response efforts, driving rapid resolution and conducting thorough root cause analysis (RCA)
• Develop and implement automation strategies to streamline operational tasks, improve service resilience, and reduce manual intervention
• Apply SRE principles to maintain highly reliable and scalable service infrastructure
• Collaborate closely with development teams to ensure that new services are designed for operational perfection, incorporating best practices for monitoring, alerting, and scalability
• Contribute to the creation and maintenance of comprehensive documentation, including run-books, service level objectives (SLOs)
• Participate in on-call rotations, providing 24/7 support for critical services and responding to incidents with a sense of urgency
• Find opportunities for process improvement and drive initiatives to enhance the efficiency and effectiveness of the service reliability team
• Champion a culture of continuous learning and knowledge sharing within the team
• Define and supervise key service level indicators (SLIs) to measure and improve service reliability

Minimum Qualifications

• 4+ years of experience in a Site Reliability Engineering, production support or related role, supporting large-scale, enterprise-level services
• Strong proficiency in at least one programming language (e.g., Python, Java, Go) and scripting languages (e.g., Bash, PowerShell)
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and cloud-native technologies (e.g., Kubernetes, Docker)
• Hands-on experience with monitoring and alerting tools (e.g., Prometheus, Grafana, Splunk, Datadog)
• Bachelor's degree in Computer Science or work related equivalent experience

Preferred Qualifications

• Familiarity with CI/CD pipelines and DevOps practices
• Experience with database technologies (e.g., MySQL, PostgreSQL, NoSQL databases)
• Knowledge of ITIL frameworks and incident management processes
• Experience with vibe coding
• Understanding of Linux/Unix system administration
• Experience with configuration management tools (Ansible, Chef, Puppet)

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.