Sr Site Reliability Engineer, Customer Systems , IS&T

Apple Inc.; Austin (TX); On-site; USD 140,000 - 210,000; Full time

Job summary

Apple Inc. seeks a Senior Site Reliability Engineer for Customer Systems in Austin, TX. You will design, build, and operate scalable, secure cloud infrastructure powering Apple’s customer experiences.

You will collaborate with cross-functional teams to implement IaC, automation, and intelligent monitoring, delivering reliable services and fast delivery cycles for software teams.

Qualifications

• 5+ years designing and building large-scale cloud and on-prem infrastructure.
• Experience deploying and managing Kubernetes with Helm.
• Strong scripting in Shell/Python/Ansible.
• Experience with monitoring using Splunk, Grafana, Prometheus, Alertmanager.
• Bachelor’s or Master’s in CS or equivalent.

Responsibilities

• Architect and build highly available, scalable infrastructure.
• Troubleshoot network, system, and performance issues.
• Build and maintain CI/CD infrastructure for rapid delivery.
• Develop automation to deliver services repeatedly and reliably.
• Collaborate with cross-functional teams to meet non-functional requirements.

Skills

Cloud infrastructure design

Kubernetes & Helm

CI/CD automation

Monitoring & observability

Networking fundamentals

Education

Bachelor's or Master's in Computer Science or equivalent

Tools

Kubernetes

Helm

Shell scripting

Python

Ansible

Splunk

Grafana

Prometheus

Alertmanager

ArgoCD

Job description

Sr Site Reliability Engineer, Customer Systems , IS&T

Austin, Texas, United States Software and Services

Imagine what you could do here. Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn’t have imagined — and now can’t imagine living without. If you’re motivated by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, we'd love to hear from you!

Description

The Customer Systems Team is looking for an experienced Site Reliability Engineer. In this role you will design, build and deliver highly scalable, reliable, secure cloud infrastructure which powers the applications and services used by Apple’s customers every day. You will work closely with cross functional teams, business leaders and other partners across Apple to implement new solutions. If infrastructure as code, automation and intelligent monitoring excites you then this is the job for you.In this highly visible position, you will:

Responsibilities

• Innovate, architect, build, and document highly available, scalable, reliable, secure Infrastructure
• Troubleshoot application specific, network, system & performance issues
• Build and maintain CI/CD infrastructure to enable fast delivery cycles for software engineering teams
• Envision and build automation tools to deliver infrastructure services reliably and in a repeatable fashion
• Collaborate with other site reliability engineers, software engineers, quality engineers, to gather, define, and analyze non-functional/technical requirements

Minimum Qualifications

• 5+ years of experience in designing and building resilient, large-scale, low latency, cloud and on-prem Infrastructure including Compute, Storage, and Network
• 3+ years of experience with deploying/managing Kubernetes using Helm
• Experience with Shell Scripting, Python, or Ansible
• Experience in monitoring using Splunk, Grafana, Prometheus, Alertmanager
• Deep understanding of networking protocols: DNS, TCP, HTTP/HTTPS
• Experience in setting up and managing CI/CD pipelines
• Bachelor's or Master's in Computer Science or equivalent experience

Preferred Qualifications

• Excellent problem solving, critical thinking, and interpersonal skills
• Good communication skills to collaborate with distributed teams
• Experience with Cassandra, MongoDB, Couchbase databases, AWS S3 or similar storage technologies
• Experience in deploying, monitoring and supporting java applications
• Experience with ArgoCD and GitOps model
• Experience in defining, monitoring and achieving key operational metrics like MTTR and SLO
• Experience with GenAI tools in workflow automation for infrastructure management
• Ability to learn new technologies in a short time

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple’s workplace Learn about reasonable accommodations for job applicants