Service Receptionist

Fields Motorcars; Asheville (NC); On-site; USD 33,696 - 41,184; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Plan

Paid Training

Personal Time Off

Job summary

Fields Motorcars in Asheville is seeking enthusiastic team members to enhance our customer service experience. Join our family-owned business where integrity and courtesy are at the core of our culture.

This role involves greeting customers, scheduling service appointments, and assisting managers with clerical duties. Ideal candidates have excellent communication skills and a professional appearance. We value employee growth, offering a supportive environment for career advancement.

With weekends off, this position pays $18 per hour and offers a range of benefits including medical and dental.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Ability to communicate customers' interests, needs, and requests.
• Professional personal appearance required.

Responsibilities

• Greet customers and answer service calls and schedule service appointments.
• Handle customer complaints diplomatically.
• Assist managers with various clerical duties as needed.

Skills

Communication skills

Microsoft Office

Job description

Fields BMW of Asheville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.

Monday through Friday 8am to 5pm. Weekends off - $18 per hour.

https://fieldsautogroup.hireology.careers/

Responsibilities

• Greet customers and answer service calls and schedule service appointments
• Schedule service calls utilizing tele-service
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed and maintain waiting area
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Acceptable motor vehicle driving record according to dealership guidelines

What We Offer

• Medical
• Dental
• Vision
• Short-term disability
• Long-term disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Sundays off