Service Receptionist

BMW OF ASHEVILLE; Asheville (NC); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Plan

Paid Training

Employee vehicle purchase plans

Job summary

BMW OF ASHEVILLE is looking for energetic team members to join our dealership as customer service representatives. Candidates should bring a positive attitude and integrity while helping create lasting relationships with customers.

Responsibilities include greeting customers, scheduling service appointments, and managing phone communication. Our supportive environment empowers team members to grow within the organization and enjoy benefits like medical, dental, vision, and paid training.

Qualifications

• Professional personal appearance.
• Available to work flexible hours on weeknights & weekends.
• Acceptable motor vehicle driving record according to dealership guidelines.

Responsibilities

• Greet customers and schedule service appointments.
• Handle customer complaints diplomatically.
• Assist with clerical duties as needed.

Skills

Customer service skills

Communication skills

Microsoft Office suite

Job description

Fields BMW of Asheville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.

Monday through Friday 8am to 5pm. Weekends off - $18 per hour.

https://fieldsautogroup.hireology.careers/

Responsibilities

• Greet customers and answer service calls and schedule service appointments
• Schedule service calls utilizing tele-service
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed and maintain waiting area
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Acceptable motor vehicle driving record according to dealership guidelines

What We Offer

• Medical
• Dental
• Vision
• Short-term disability
• Long-term disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Sundays off