Service Receptionist

Volvo Limited; Asheville (NC); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Plan

Paid Training

Job summary

Fields BMW of Asheville is on the lookout for energetic team members to enhance our premium customer service environment. We embrace a family-owned culture prioritizing safety, integrity, and teamwork, ensuring everyone can grow their careers within the dealership.

The role includes managing service calls, greeting customers, and operational duties. We offer competitive pay and various benefits, including medical, dental, and 401(k) plans.

Qualifications

• Experience greeting customers and managing service calls.
• Ability to handle customer complaints professionally.
• Flexible availability for weeknight and weekend shifts.

Responsibilities

• Greet customers and manage service appointments.
• Operate the switchboard and assist with clerical duties.
• Communicate with customers in a friendly manner.

Skills

Customer service

Communication

Microsoft Office suite

Job description

Fields BMW of Asheville is seeking high integrity, positive minded, energetic team members to join our dynamic dealership environment! Please join us in our efforts to provide premium customer service experience and create life-long relationships with our customers and fellow team members.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization.

Monday through Friday 8am to 5pm. Weekends off - $18 per hour.

https://fieldsautogroup.hireology.careers/

Responsibilities

• Greet customers and answer service calls and schedule service appointments
• Schedule service calls utilizing tele-service
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed and maintain waiting area
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours on weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Acceptable motor vehicle driving record according to dealership guidelines

What We Offer

• Medical
• Dental
• Vision
• Short-term disability
• Long-term disability
• Paid Basic Life Insurance
• 401(k) Plan
• Personal Time Off
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Sundays off