Service Readiness Leader: Drive Launch & Excellence

Peloton Interactive; Woodinville (WA); Presencial; USD 105.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision insurance

Generous paid time off

Short-term and long-term disability

Employee Assistance Program; including

Pet insurance

Descripción de la vacante

Precor, part of Peloton Interactive, seeks a Service Readiness Manager in Woodinville, WA to lead the Service Readiness team and embed readiness into the product lifecycle from design through end-of-life.

You will partner with Product, Engineering, Customer Service, Service Operations, Training, and external partners to define processes, governance, and performance metrics, using AI where appropriate to keep initiatives moving forward.

Formación

• Bachelor's degree in Business, Engineering, Operations, or a related field; Master's degree preferred.
• 5+ years of experience in service readiness, product management, customer support operations, service operations, program management, or a related field.
• Experience leading cross-functional programs or teams in a product, service, or operations environment.
• Experience supporting products through multiple stages of the product lifecycle, including launch and ongoing support.
• Ability to apply AI-driven, resourceful approaches to develop effective solutions.
• Strong communication, stakeholder management, and organizational skills.

Responsabilidades

• Lead the Service Readiness Program with charter, operating model, processes, and governance.
• Define intake/triage processes with clear ownership across functions.
• Establish readiness criteria, templates, performance scorecards, and KPIs.
• Identify service/quality issues from field data and drive improvements.
• Partner with Product and Engineering to embed serviceability in design and lifecycle.
• Lead launch readiness activities for new product introductions, ensuring deliverables, service assets, and content are ready.
• Oversee post-launch stabilization, issue triage, and continuous improvement using field signals and customer feedback.
• Lead product retirement and end-of-life readiness with structured wind-down plans and communications.
• Develop and mentor the Service Readiness team and liaise across Product, Engineering, Customer Service, and Training.

Conocimientos

Leadership

Program management

Cross-functional collaboration

Service operations

AI in operations

Data-driven decisions

Educación

Bachelor's degree in Business, Engineering, Operations, or a related field

Master's degree preferred

Descripción del empleo

Precor, part of Peloton Interactive, seeks a Service Readiness Manager in Woodinville, WA to lead the Service Readiness team and embed readiness into the product lifecycle from design through end-of-life.

You will partner with Product, Engineering, Customer Service, Service Operations, Training, and external partners to define processes, governance, and performance metrics, using AI where appropriate to keep initiatives moving forward.