Service Quality Manager - Columbia, MD

Rohde & Schwarz USA, Inc.; Columbia (MD); On-site; USD 110,000 - 140,000; Full time

Job summary

Rohde & Schwarz in the United States seeks a senior Quality Leader to direct the Service Quality function within the RSA Service Department. You will lead a small team, provide hands-on quality support, and partner with Service Management to deliver cross-functional improvements across TSO, SSO and CSO activities.

Responsibilities include maintaining metrological traceability, building the QA program, overseeing proficiency testing and OOS investigations, ensuring ISO/IEC and PAD‑Ms compliance,

Responsibilities

• Lead the Service Quality function for the RSA Service Department as a small team leader / working supervisor, providing hands-on quality support and directing assigned Quality staff.
• Serve as the primary liaison between Service and Quality; partner with Service Management to design collaborative, operational solutions across TSO, SSO and CSO activities.
• Oversee metrological traceability and competencies: verify that asset traceability processes are maintained, support the teams that perform calibrations and measurements, and ensure the Accredited Test List is kept current; serve as escalation point and backup resource for metrology activities.
• Build and operate the Quality Assurance Program (QAP): define the program elements, implement Quality Control checks/inspections, perform certificate reviews and system (ZSSETUP) audits, run internal audits of service operations, and report QAP status to stakeholders.
• Oversee proficiency testing: identify required tests, own test procedures and documentation, and manage proficiency program execution.
• Oversee Out-of-Specification (OOS) analyses and corrective actions: ensure responsible teams perform root-cause investigations using QM methods (e.g., 8-D), review findings and corrective/preventive plans, and step in to lead material investigations when escalation or backup is required
• Ensure operational compliance with global company guidelines and applicable standards (ISO 9001, AS9100, ISO/IEC 17025); help implement global requirements (e.g., PAD‑Ms) while meeting local needs.
• Act as Quality Approver for assigned product families (e.g., Airborne Radios) and as the internal clarification point for quality requirements in POs, contracts and customer requirements.
• Maintain document control from a quality perspective (policies, certificates, quality records) and produce statistical analyses, capability studies and KPI visualizations to drive continuous improvement
• Prepare, facilitate and participate in audits (internal and external), quality workshops and operational training; serve as co-auditor where required

Job description

• Lead the Service Quality function for the RSA Service Department as a small team leader / working supervisor, providing hands‑on quality support and directing assigned Quality staff.
• Serve as the primary liaison between Service and Quality; partner with Service Management to design collaborative, operational solutions across TSO, SSO and CSO activities.
• Oversee metrological traceability and competencies: verify that asset traceability processes are maintained, support the teams that perform calibrations and measurements, and ensure the Accredited Test List is kept current; serve as escalation point and backup resource for metrology activities.
• Build and operate the Quality Assurance Program (QAP): define the program elements, implement Quality Control checks/inspections, perform certificate reviews and system (ZSSETUP) audits, run internal audits of service operations, and report QAP status to stakeholders.
• Oversee proficiency testing: identify required tests, own test procedures and documentation, and manage proficiency program execution.
• Oversee Out‑of‑Specification (OOS) analyses and corrective actions: ensure responsible teams perform root‑cause investigations using QM methods (e.g., 8‑D), review findings and corrective/preventive plans, and step in to lead material investigations when escalation or backup is required
• Ensure operational compliance with global company guidelines and applicable standards (ISO 9001, AS9100, ISO/IEC 17025); help implement global requirements (e.g., PAD‑Ms) while meeting local needs.
• Act as Quality Approver for assigned product families (e.g., Airborne Radios) and as the internal clarification point for quality requirements in POs, contracts and customer requirements.
• Maintain document control from a quality perspective (policies, certificates, quality records) and produce statistical analyses, capability studies and KPI visualizations to drive continuous improvement
• Prepare, facilitate and participate in audits (internal and external), quality workshops and operational training; serve as co‑auditor where required