Service Quality Lead & QA Program Architect

Rohde & Schwarz GmbH & Co.; Columbia (MD); On-site; USD 110,000 - 160,000; Full time

Job summary

Rohde & Schwarz GmbH & Co. in Columbia, MD, seeks a senior Quality leader to head the Service Quality function. You will manage a small team, provide hands-on support, and direct quality staff to ensure exceptional service quality across product lines.

You will liaise with Service Management to design collaborative, operational solutions, oversee metrology, audits, QAP, OOS investigations, and maintain compliance with ISO 9001, AS9100, and ISO/IEC 17025.

Qualifications

• Lead the Service Quality function and supervise quality staff.
• Liaise between Service and Quality; design cross-functional solutions.
• Oversee metrological traceability, calibration support and Accredited Test List maintenance.
• Build and operate the Quality Assurance Program (QAP) with inspections and audits.
• Ensure compliance with ISO 9001, AS9100 and ISO/IEC 17025; implement PAD‑Ms.

Responsibilities

• Lead the Service Quality function and hands-on quality support.
• Coordinate with Service Management to develop operational solutions.
• Direct quality staff and ensure compliance across product families.
• Manage audits (internal/external) and QAP status reporting.
• Oversee OOS analyses and corrective actions; drive continuous improvement.
• Maintain document control and perform KPI analyses and visuals.

Skills

Quality leadership

Regulatory knowledge

Quality systems

Data analytics

Tools

ISO standards

Job description

Rohde & Schwarz GmbH & Co. in Columbia, MD, seeks a senior Quality leader to head the Service Quality function. You will manage a small team, provide hands-on support, and direct quality staff to ensure exceptional service quality across product lines.

You will liaise with Service Management to design collaborative, operational solutions, oversee metrology, audits, QAP, OOS investigations, and maintain compliance with ISO 9001, AS9100, and ISO/IEC 17025.