Service Quality Manager - Columbia, MD

Rohde & Schwarz GmbH & Co.; Columbia (MD); On-site; USD 110,000 - 160,000; Full time

Job summary

Rohde & Schwarz GmbH & Co. in Columbia, MD, seeks a senior Quality leader to head the Service Quality function. You will manage a small team, provide hands-on support, and direct quality staff to ensure exceptional service quality across product lines.

You will liaise with Service Management to design collaborative, operational solutions, oversee metrology, audits, QAP, OOS investigations, and maintain compliance with ISO 9001, AS9100, and ISO/IEC 17025.

Qualifications

• Lead the Service Quality function and supervise quality staff.
• Liaise between Service and Quality; design cross-functional solutions.
• Oversee metrological traceability, calibration support and Accredited Test List maintenance.
• Build and operate the Quality Assurance Program (QAP) with inspections and audits.
• Ensure compliance with ISO 9001, AS9100 and ISO/IEC 17025; implement PAD‑Ms.

Responsibilities

• Lead the Service Quality function and hands-on quality support.
• Coordinate with Service Management to develop operational solutions.
• Direct quality staff and ensure compliance across product families.
• Manage audits (internal/external) and QAP status reporting.
• Oversee OOS analyses and corrective actions; drive continuous improvement.
• Maintain document control and perform KPI analyses and visuals.

Skills

Quality leadership

Regulatory knowledge

Quality systems

Data analytics

Tools

ISO standards

Job description

• Lead the Service Quality function for the RSA Service Department as a small team leader / working supervisor, providing hands‑on quality support and directing assigned Quality staff.
• Serve as the primary liaison between Service and Quality; partner with Service Management to design collaborative, operational solutions across TSO, SSO and CSO activities.
• Oversee metrological traceability and competencies: verify that asset traceability processes are maintained, support the teams that perform calibrations and measurements, and ensure the Accredited Test List is kept current; serve as escalation point and backup resource for metrology activities.
• Build and operate the Quality Assurance Program (QAP): define the program elements, implement Quality Control checks/inspections, perform certificate reviews and system (ZSSETUP) audits, run internal audits of service operations, and report QAP status to stakeholders.
• Oversee proficiency testing: identify required tests, own test procedures and documentation, and manage proficiency program execution.
• Oversee Out‑of‑Specification (OOS) analyses and corrective actions: ensure responsible teams perform root‑cause investigations using QM methods (e.g., 8‑D), review findings and corrective/preventive plans, and step in to lead material investigations when escalation or backup is required
• Ensure operational compliance with global company guidelines and applicable standards (ISO 9001, AS9100, ISO/IEC 17025); help implement global requirements (e.g., PAD‑Ms) while meeting local needs.
• Act as Quality Approver for assigned product families (e.g., Airborne Radios) and as the internal clarification point for quality requirements in POs, contracts and customer requirements.
• Maintain document control from a quality perspective (policies, certificates, quality records) and produce statistical analyses, capability studies and KPI visualizations to drive continuous improvement
• Prepare, facilitate and participate in audits (internal and external), quality workshops and operational training; serve as co‑auditor where required