Service Provider Coordinator

ASSA ABLOY Group; Monroe (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

ASSA ABLOY Group seeks a Service Provider Coordinator to align performance expectations and drive value from vendor partnerships. You will oversee contract lifecycles, wire together internal teams, and ensure accurate billing and cost controls.

In this role, you will onboard vendors, conduct performance reviews, and implement improvement plans while maintaining compliance and risk controls. A strategic communicator with strong negotiation and analysis will excel.

Qualifications

• 5+ years in customer relations, vendor management, procurement, or sourcing.
• Proven track record in contract negotiation and billing remediation.
• Excellent interpersonal, analytical, and organizational skills.

Responsibilities

• Identify, onboard, and manage service providers aligned with business goals.
• Lead contract negotiations, and manage NDAs, MSAs, SOWs, and SLAs.
• Validate invoices, reconcile billing discrepancies, and analyze spend data.
• Collaborate with legal, finance, and internal teams to optimize vendor performance.

Skills

Vendor management

Negotiation

Stakeholder management

Analytical thinking

Communication

Tools

Corrigo

BAAN

Job description

We’re looking for a dynamic and strategic Service Provider Coordinator to align performance expectations, drive performance, and ensure seamless operations related to contracting, and billing of our service providers. This role is critical to optimizing cost, mitigating risk, and building long‑term partnerships that fuel our business growth.

Key Responsibilities

Vendor Strategy & Relationship Management

• Identify, evaluate, and onboard vendors aligned with business goals
• Serve as the primary liaison between internal teams and external partners
• Foster collaborative, long‑term relationships with vendors across categories
• Conduct regular performance reviews and implement improvement plans

Contract Negotiation & Compliance

• Lead RFPs, RFQs, and contract negotiations with service providers
• Draft, review, and manage contracts including NDAs, MSAs, SOWs, and SLAs
• Ensure compliance with legal, regulatory, and ethical standards
• Collaborate with legal and finance teams to manage contract lifecycle

Billing Remediation & Financial Oversight

• Validate and reconcile vendor invoices and resolve billing discrepancies
• Analyze spend data to identify cost‑saving opportunities
• Manage dispute resolution, and documentation for audits
• Align vendor costs with budget forecasts and financial goals

Skills & Competencies

Strategic & Analytical

• Vendor lifecycle management and performance benchmarking
• Risk assessment and process optimization
• Data-driven decision-making and spend analysis

Communication & Influence

• Strong negotiation and conflict resolution skills
• Stakeholder management across cross-functional teams
• Leadership and influence without formal authority
• Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals

Technical & Financial

• Proficiency in vendor management systems (e.g., Corrigo, BAAN)
• Contract lifecycle management
• Willingness to manage multiple tasks at once and adhere to guidelines, budgets, and deadlines
• Basic computer skills, especially email, spreadsheets, and presentation creation software

Qualifications

• 5+ years of experience in Customer Relations, vendor management, procurement, or sourcing
• Proven track record in contract negotiation and billing remediation
• Excellent interpersonal, analytical, and organizational skills

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.