Service Project Manager

Pinnacle Partners, Inc; Columbus (IN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading engineering and manufacturing firm is looking for a Service Project Manager based in Columbus, IN. You will manage short-term service projects and act as the primary liaison between customers and internal teams. The ideal candidate has at least an Associate’s Degree and 5+ years of experience in service coordination or technical support. This role includes strong troubleshooting abilities and a proactive, customer-focused mindset, and offers a salary between $75,000 and $90,000 annually.

Qualifications

• 5+ years of experience in service coordination, technical support, or a similar role.
• Strong mechanical aptitude with hands-on troubleshooting or repair experience.
• Ability to troubleshoot technical issues remotely.

Responsibilities

• Manage and plan short-term service projects from a technical perspective.
• Serve as the primary technical liaison between customers and internal teams.
• Provide remote system access and troubleshooting support.

Skills

Service coordination

Technical support

Mechanical aptitude

Project management

Customer support

Education

Associate’s Degree in a technical field

Job description

3 days ago Be among the first 25 applicants

Pinnacle Partners, Inc provided pay range

This range is provided by Pinnacle Partners, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $90,000.00/yr

Recruiting for Engineering and Manufacturing

TITLE: Service Project Manager

Comp: $75,000-$90,000 Base

Location: Columbus, IN (Moving to Shelbyville, IN in ~8 months)

Our client is seeking immediate assistance in identifying a Service Project Manager for a direct hire position in Columbus, IN. This company will be moving to Shelbyville, IN in about 8 months.

Responsibilities

• Manage and plan short-term service projects from a technical and coordination perspective.
• Serve as the primary technical liaison between customers and internal service teams.
• Scope work, create service offers, and document activities within the system.
• Provide remote system access and troubleshooting support for customer issues.
• Perform root cause analysis for any projects that exceed budget.
• Support both preventive and reactive maintenance on installed systems.
• Assist with commissioning of new systems and customer training.
• Diagnose malfunctions and perform professional technical troubleshooting.
• Conduct emissions measurements and reporting (NOx, Soot, CO, etc.).
• Provide remote support via phone and email for troubleshooting and spare parts identification.
• Determine when field technicians must be dispatched to job sites.
• Prepare documentation, tools, and parts for service projects.
• Travel expectation: 25–50% during the first 6 months, decreasing to <25% long-term.

Required Skills and Qualifications

• Minimum of an Associate’s Degree in a technical field.
• 5+ years of experience in a service coordination, technical support, or similar role.
• Strong mechanical aptitude with previous hands‑on troubleshooting or repair experience.
• Experience with project management, scheduling, and customer phone support.
• Ability to troubleshoot technical issues remotely and coordinate service efforts.
• Comfortable working in a fast‑paced, flexible, and less structured environment.
• Highly autonomous, proactive, and customer‑focused mindset.

Seniority level

Associate

Employment type

Full-time

Industries

Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)