Field Service Manager

Pinnacle Partners, Inc; Indianapolis (IN); On-site; USD 80,000 - 100,000; Full time

Job summary

Pinnacle Partners, Inc is seeking a Field Services Project Manager in Indianapolis, Indiana for a full-time, direct hire role. This position requires managing project installations and overseeing FATs, along with 70% travel to client sites. Candidates should have hands-on field service experience, with strong leadership and electrical troubleshooting skills.

The ideal applicant will possess at least 5 years of relevant experience and a degree in Mechanical Engineering or a related field. Benefits offered include competitive pay and project leadership opportunities.

Qualifications

• 5+ years of experience in a similar role with 2+ years of leadership experience.
• Experience with automated equipment like conveyors, coating systems, and heat treating.
• Ability to travel up to 70% of the time.

Responsibilities

• Manage project installations after sales and design.
• Oversee FATs and final runoff at sites.
• Coordinate with contractors for schedule and completion.

Skills

Field service experience

Hands-on troubleshooting

Leadership experience

Electrical understanding

Ability to read schematics

Commissioning experience

Education

Associate's or Bachelor's Degree in Mechanical Engineering or related field

Tools

PLC systems (Allen Bradley, Mitsubishi)

HMI screens (C-more)

Job description

Pinnacle Partners is partnering with our esteemed client in Indianapolis, IN for a Field services Project Manager for a fulltime, direct hire role with Benefits. Below are the details:

Duties

• This person is responsible for managing the projects installation (after the project has been sold, designed, and built)
• Will oversee FAT’s and final run-off’s at the facility before the equipment goes to the site. Sometimes, this step may have to be done at the customer site due to equipment size
• Expectation is to be on site during kick off meeting and during project testing/installation at the client site. Longest project is 6 weeks, and typically this person comes home on the weekends.
• Will make courtesy visits to customers (ex: 3 months after equipment is installed, will visit the customer and see how things are going)
• May take point on warranty issues the customer may have
• This is also a hands-on role- won’t just sit and manage from afar- expected to get their hands dirty, turn a wrench, troubleshoot software, etc.
• Client hires contractors to install equipment- so this person is coordinating their schedule, action items, completion dates, material arrival, etc.
• Hands-on, will need to be advanced in understanding electricity and machine installation
• Would be a nice to have to understand or “touch up” PLC programs or ladder logic
• In this role, could be gone 3-4 days out of the week some weeks, other weeks may not be as travel heavy. Some projects may require on site attendance all week, for multiple weeks.
• Assist floor fabrication to make sure system/equipment is being made correctly
• Customers are companies like Yamaha, Bastian, Milwaukee tool- any company that would clean, e-coat, or powder coat products. Has equipment all over the USA.
• Projects go from concept to drawing, to customer approval, to the manufacturing floor to be made. This process can take a few weeks to up to 12 months. It can take up to 3 years to complete a sale of one piece of equipment
• This client will rely on outside vendors sometimes for things like certain programming needs (JD Automation) and buy their motors from a supplier, and will buy certain thinks like pipe/fittings from a supplier
• From an electrical standpoint- able to plug in and read Allen Bradley PLC code, HMI screens, and have enough knowledge to look at a cabinet, trace a wire, troubleshoot electrical and software issues.
• Up to 70% travel

Required Skills (Must have)

• 5+ YOE in a similar role, with 2+ years of leadership experience also
• Hands on field service- automated equipment of some kind (conveyors, powder coating systems, paint systems, heat treating systems, etc.)
• Experience with commissioning, FAT, kick-off meetings of said projects
• Ability to read prints, understand mechanical and electrical schematics
• Ability to travel, upwards of 70% (Travel could be a duration of 2-6 weeks, home on weekends) or could be 1-2 day per week- depends on the project. Other weeks won’t have any travel.
• Ability to read, troubleshoot PLC systems (Allen Bradley and Mitsubishi), HMI screens (C-more), and knowledge of electrical systems (cabinets, how panels are wired, troubleshooting sensors, etc.) to troubleshoot said systems
• Associate’s or Bachelor’s Degree in Mechanical Engineering, MET, or related Engineering field
• Experience with scheduling (admin work, coordinating vendors, coordinating shipments and equipment, etc.)

Preferred Skills (Nice to have)

• Experience working with customers on warranty, service, or general issues that may happen during the installation phase
• Understanding of Robotics programming (Omron, Mitsubishi)
• Experience with a machine builder, or worked for a company that builds/installs their own machinery
• Experience installing painting, e coating, powder coating systems would be awesome. Another skill from the hiring manager was something like ovens, furnaces, etc.
• Experience managing projects from start to finish, understanding schedules and budget requirements