Service Process Manager

Alamar Biosciences; Fremont (CA); On-site; USD 150,000 - 180,000; Full time

Job summary

A leading company in proteomics is seeking a Field Service Engineer to support their automated instruments for high-precision analysis. This role involves customer-facing responsibilities, collaboration with engineering teams, and significant opportunities for impact within the organization.

Benefits

Bonus

Stock Options

Benefits

Qualifications

• Prior hands-on field service experience.
• Experience training and mentoring across internal functions.

Responsibilities

• Owns all field facing documentation.
• Maintains spare parts lists.
• Primary conduit for field/engineering communication.

Skills

Customer Service

Training

Documentation Development

Communication

Job description

At Alamar Biosciences, we're on a mission to transform the field of proteomics for the early detection of cancer and other diseases. We are creating the world's most sensitive proteomics platform to unmask the deepest secrets of our proteome. Our fully automated, high throughput platform will empower new biomarker discoveries for early detection and prevention of common diseases. We provide exceptional opportunities for those who have the entrepreneurial spirit, enjoy developing novel technologies and products, and aspire to grow together with the company.

Description :

Would you like to make a significant impact in life science research and early disease detection at an expanding company? We are searching for a Field Service Engineer to join a dynamic team of professionals supporting Alamar's automated instrument for high-precision proteomic analysis. Centered upon field engineering within our Customer Support organization, this role will leverage your expertise to deliver exceptional levels of customer service. This is a customer facing, hands on role and as an early hire offers the opportunity to make meaningful impact on the development of our field service team. The role has significant opportunity to collaborate closely with Engineering and R&D teams.

Location : Fremont 90% / 10% Travel (distributor support, remote training, field shadowing)

Primary Responsibilities :

• Owns all field facing documentation
• Owns FSE and distributor training programs
• Owns field calibrated tools program
• Primary conduit for field / engineering communication
• Maintains spare parts lists

Secondary / As-needed Responsibilities :

• Design for serviceability input as part of PDP
• Define spare parts as part of PDP

Traits, Attributes, and Experiences of a Successful Candidate

• Prior hands on field service experience
• Experience training and mentoring across internal functions, including customer success employees and sales teams
• Prior experience developing training courses
• Prior experience with process and documentation development for field facing functions
• Willingness to learn and ability to apply learning
• Highest levels of self-motivation and follow through
• Extremely detail oriented
• Willingness to achieve in accelerated start-up environment
• Talented, self-aware communicator, across all levels of an organization
• Proactive and can independently identify needs and fill them
• Forward thinker who can see future use of their work adjust it to that audience enabling success

The base salary range for this full-time position is $150,000 - $180,000 + bonus+ stock options + benefits. Our salary ranges are determined by work location, job-related skills, experience, and relevant education or training. The ranges displayed on each job posting reflect the minimum and maximum target for new hire salaries but are subject to change if the leveling of the role is adjusted. Your recruiter can share more about the specific salary range during the hiring process.

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