Service Porter - Mercedes-Benz of Walnut Creek

Sonic Automotive; Walnut Creek (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading automotive dealership as a Service Porter. This role offers the chance to provide exceptional customer service while ensuring the dealership runs smoothly. You'll assist with vehicle movements, greet customers, and maintain the professional appearance of the premises. Enjoy a fun work environment with unique perks like monthly events and a collaborative team culture. This is a fantastic opportunity to grow your career in the automotive industry with a company that values internal promotions and employee engagement.

Benefits

Monthly employee events

Community events

PB&J bar

Noodle station

Cereal station

Ping pong tournaments

Kick-off lunches

Qualifications

• Valid driver’s license with a clean driving record.
• Strong attention to detail to maintain the dealership’s professional appearance.

Responsibilities

• Assist with vehicle movement and perform valet pickups and drop-offs.
• Greet customers with a friendly attitude and direct them appropriately.
• Maintain the dealership's appearance and cleanliness.

Skills

Customer Service

Communication Skills

Attention to Detail

Education

High School Diploma

Job description

Service Porter - Mercedes-Benz of Walnut Creek in Walnut Creek, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Mercedes-Benz of Walnut Creek is looking for a Service Porter/Valet to join our team!

Why work forMercedes-Benz of Walnut Creek?

More than halfof our employees have had an internal promotion at our dealership. Many of our leadership team members were promoted from within our company. Our General Manager started in the automotive industry as a porter!

Do we have fun or are we like every other dealership?

These are some things that differentiate us from everyone else:

• PB&J bar, noodle station, cereal station
• We Ping pong tournaments
• Monthly kick off lunches to feed our awesome employees and acknowledge our top performers in each department!
• Community events
• Monthly employee events
• Celebrity clientele
• And so much more!

How do we rank amongst other Mercedes-Benz dealerships in the Bay Area?

• We are the #1 New and Pre-owned Mercedes-Benz dealership in Northern CA.
• We are the #1 EQ Mercedes-Benz dealership in the country.

Mercedes-Benz of Walnut Creek is a Sonic Automotive Dealership. At Sonic Automotive, we believe in providing an exceptional experience for both our guests and our teammates. Please visit our career page athttps://jobs.sonicautomotive.com/culture .

Job Description

TheService Porterwill be responsible forassisting with vehicle movement, giving shuttle rides and performing valet pickups and drop offs as well asmaintaining the dealership’s appearance while delivering exceptional customer service.

Duties and Responsibilities

• Greets all customers entering the service area with a friendly and professional attitude, answers their questions, and directs them to the appropriate person or location.
• Give shuttle rides and perform valet pick-ups and drop offs.
• Determines if customers coming into service have an appointment.
• Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)
• Move and park vehicles in the dealership premises and to maintain flow of traffic.
• Drives vehicles to and from service lane, service stalls, and parking lot as needed.
• Keep the dealership lot, driveways, and sidewalks clean, organized, and presentable.
• Provide excellent customer service when interacting with customers and directing them to the appropriate personnel.
• Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business.
• Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service.
• Assist with loaner vehicles and keeping the shop clean.
• Follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.

Required:

• Valid driver’s license with a clean driving record.
• Physically able to drive and move vehicles.
• Strong attention to detail to maintain the dealership’s professional appearance.
• Excellent communication skills and interpersonal skills.
• Must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Compensation (Hourly):

• Salary: $20.00 perhour

(The Service Porter/Valet Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $20.00.)

Schedule:

• FULL TIME
• 5days a week / 2days off
• Saturday availability required

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.