Service Porter MercedesBenz of Walnut Creek

Sonic Automotive; Walnut Creek (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Service Porter, where you'll play a vital role in ensuring exceptional customer experiences. This full-time position involves assisting with vehicle movement, providing shuttle services, and maintaining the dealership's appearance. You'll be part of a collaborative team that values your contributions and offers comprehensive training and competitive compensation. If you're detail-oriented and passionate about customer service, this opportunity in the automotive industry is perfect for you.

Qualifications

• Valid driver's license with a clean driving record.
• Physically able to drive and move vehicles.

Responsibilities

• Greet customers with a friendly attitude and direct them appropriately.
• Drive vehicles to and from service areas and maintain cleanliness.
• Provide excellent customer service and assist with vehicle logistics.

Skills

Customer Service

Attention to Detail

Communication Skills

Driving Skills

Job description

Job Description

The Service Porter will be responsible for assisting with vehicle movement, giving shuttle rides and performing valet pickups and drop offs as well as maintaining the dealership’s appearance while delivering exceptional customer service.

** Duties and Responsibilities**

• Greets all customers entering the service area with a friendly and professional attitude, answers their questions, and directs them to the appropriate person or location.
• Give shuttle rides and perform valet pick-ups and drop offs.
• Determines if customers coming into service have an appointment.
• Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)
• Move and park vehicles in the dealership premises and to maintain flow of traffic.
• Drives vehicles to and from service lane, service stalls, and parking lot as needed.
• Keep the dealership lot, driveways, and sidewalks clean, organized, and presentable.
• Provide excellent customer service when interacting with customers and directing them to the appropriate personnel.
• Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business.
• Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service.
• Assist with loaner vehicles and keeping the shop clean.
• Follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.

Qualifications:
Qualifications

Required:

• Valid driver’s license with a clean driving record.
• Physically able to drive and move vehicles.
• Strong attention to detail to maintain the dealership’s professional appearance.
• Excellent communication skills and interpersonal skills.
• Must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Additional Information

** Compensation (Hourly):**

• ** Salary: $20.00 per hour**

(The Service Porter/Valet Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $20.00.)

** Schedule:**

• FULL TIME
• 5 days a week / 2 days off
• Saturday availability required

It's time to make the most important move of your career . From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.