Service Porter - Mercedes-Benz of Denver

Sonic Automotive; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Porter to enhance customer experience at their Denver facility. In this role, you will be the friendly face that greets customers and ensures smooth traffic flow for service vehicles. Your responsibilities will include managing vehicle movements, maintaining a clean service area, and assisting customers with their inquiries. This position offers competitive pay and a supportive work environment where you can grow your career in the automotive industry. If you have a passion for customer service and a knack for organization, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Award-winning training

Employee discounts on vehicle purchases

Qualifications

• Must have a valid Driver's License with a clean driving record.
• Ability to pass pre-employment testing including background checks and drug tests.

Responsibilities

• Greets customers and directs them to the appropriate service area.
• Controls service traffic flow and parks vehicles after they are written up.
• Maintains a clean and safe service drive area.

Skills

Customer Service

Attention to Detail

Safe Driving

Education

High School Diploma or equivalent

Tools

Automotive Tools

Job description

Service Porter - Mercedes-Benz of Denver in Denver, CO at Sonic Automotive

Job Type: Other

Experience: Associate

About

Mercedes-Benz of Denver is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $17-19 per hour (based on experience)

The Service Porter Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $19.00.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience while maintaining an orderly service parking area.

Duties and Responsibilities:

1. Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location.
2. Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
3. Controls service traffic flow, parking and assists with loaner vehicles as needed. Parks vehicles after they have been written up.
4. Drives safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation.
5. Retrieves customer vehicles at cashier for pick-up; waits at vehicle for customer, thanks customers for their business.
6. Installs disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service.
7. Delivers the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot.
8. Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.
9. Drives vehicles to and from service lane, service stalls, and parking lot as needed.
10. Makes key tags for vehicles.
11. Maintains a professional appearance.
12. Performs other duties as assigned.
13. Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
14. Must have a Driver's License with a clean driving record.
15. All applicants must be authorized to work in the USA.
16. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.