Service Porter - Long Beach BMW

Momentum BMW; Long Beach (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Momentum BMW in Long Beach, CA is seeking a Service Greeter/Porter to help move customer vehicles, maintain an orderly service parking area, and enhance overall service flow. You will greet customers, log vehicle details, and assist with vehicle movement while upholding safety and professionalism.

The role emphasizes courteous customer interaction, attention to vehicle condition during check-in, and supporting the Service Advisors and technicians to ensure smooth operations.

Qualifications

• All applicants must be authorized to work in the USA.
• Must follow all safety policies and procedures.

Responsibilities

• Greets all customers entering the service area with a friendly, upbeat professional attitude and directs them appropriately.
• Records customer name, VIN, tag number, mileage and any vehicle damage during walk-around.
• Controls service traffic flow and parking; assists with loaner vehicles as needed.
• Parks vehicles after they have been written up and drives vehicles to and from service lanes and parking lot as required.
• Maintains a clean, safe service drive area free of trash and debris.

Job description

Job Description

The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintaining an orderly service parking area.

Duties And Responsibilities

• Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location


• Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)


• Controls service traffic flow, parking and assist with loaner vehicles as needed. Parks vehicles after they have been written up


• Drive safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation


• Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business


• Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service


• Deliver the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot


• Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.


• Drives vehicles to and from service lane, service stalls, and parking lot as needed.


• Makes key tags for vehicles


• Maintains a professional appearance


• Performs other duties as assigned


• Must follow all company safety policies and procedures,and immediately report any and all accidents to a manager or supervisor.

Salary: $17 / hour

(The Porter Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00.)

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


• The requirements listed are representative of the knowledge, skill, and/or ability required.


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• All applicants must be authorized to work in the USA


• All applicants must perform duties and responsibilities in a safe manner


• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It’s time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it’s easy to see the difference. When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines