Service Porter

Luther Automotive Group; Hermantown (MN); On-site; USD 20,000 - 29,000; Full time

Job summary

Luther Miller Hill Subaru is seeking a service porter with exceptional customer service skills in Minnesota. The role pays $18/hour and involves greeting customers, assisting service advisors, and moving vehicles within the service area.

Responsibilities include check-in/check-out duties, aiding with rental paperwork, relaying information between teams, and supporting shuttle or parts operations as needed. Background checks are part of employment offers.

Qualifications

• Excellent customer service skills; porters must greet customers, assist with needs, and ensure a positive experience.
• Comfortable with physical activity: standing, outdoors in weather, moving vehicles and equipment.

Responsibilities

• Interact with customers and assist with their needs to ensure a positive experience.
• Assist service advisors with check-in, quick checks (tire pressure, lug nut torque, wiper blades) and related tasks.
• Move vehicles from service drive to parking stalls as needed.
• Assist with check-in/check-out vehicle pull-ups, rental paperwork, and relaying information between advisors and technicians.
• Support other departments, such as running parts or shuttle services.
• Fulfill other tasks requested by the service manager or fixed ops director to keep the service department running smoothly.

Skills

Customer service

Physical stamina

Job description

Luther Miller Hill Subaru is seeking a service porter with exceptional customer service skills.

$18/hour

As a Service Porter, You Can Expect

• Interacting with customers, assisting them with their needs, and ensuring they have a positive experience.
• Assisting service advisors with customers, such as beginning the check-in process, quick checks in the service drive (checking/adjusting tire pressure, performing lug nut re-torque, or changing wiper blades), and more.
• Moving vehicles after check-in from the service drive to the parking lot.
• Assisting service advisor tasks such as pulling up customer vehicles at check-in/check-out, completing rental paperwork, relaying information between advisors and technicians, etc.
• Providing support to other departments, such as running parts or assisting with shuttle services.
• Any other tasks requested of the service manager or fixed ops director to help the service department run smoothly

Job Requirements

• Excellent customer service skills: Porters must have a positive attitude and be comfortable greeting customers, retrieving vehicles, and providing support for a positive experience.
• Comfortable with physical activity: The role requires being on your feet, occasionally working outdoors in various weather conditions (heat, snow, rain), and moving quickly. Moving customer vehicles from the service drive to stalls and parking lot or from service lot to customer pick up area, ensuring efficient service flow.

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records and verification of social security number.