Service Platform Specialist

Buffalo Tungsten; Elko (NV); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health, dental, disability insurance

401(k) retirement plan

Professional development opportunities

Job summary

Sandvik Mining in Elko, NV is seeking a Service Platform Specialist to manage service operations via Maximo and related platforms. The role is hybrid, with three days in the office, and involves collaboration with local and global teams to improve data quality and process adherence.

The ideal candidate has 5+ years in software systems, experience in industrial settings, and familiarity with Power BI. Competitive compensation includes health and retirement benefits, with a strong focus on

Qualifications

• Minimum 5 years of experience with computer software systems and account management.
• Experience in industrial equipment, mining, or similar technical service environments is preferred.

Responsibilities

• Serve as on-site Maximo expert and support service platforms.
• Bridge Elko operations with Sales Area stakeholders and global teams during rollouts and support.
• Provide end-user training for Maximo and related systems.
• Troubleshoot system issues and coordinate with support teams to resolve incidents.
• Gather and communicate user feedback and functional requirements for system improvements.

Skills

Account management

Office experience

Tools

Maximo

Power BI

Job description

Sandvik Mining is looking for a Service Platform Specialist, Elko, NV.

Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalisation and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits , strong support for learning and professional development , and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

This Service platform specialist role will be a hybrid role requiring 3 days in office.

Key Responsibilities

• The Service Platform Specialist supports the consistent administrative execution of Service operations from opportunity through invoicing using CMMS software Maximo. The position serves as the on-site subject matter expert for Maximo and connected Service platforms, helping employees understand and follow established business processes while improving user adoption, data quality, and workflow discipline.
• The role acts as an important connection between Elko operations, Sales Area stakeholders, and global process and support teams, particularly during system rollouts, enhancements, and ongoing operational support.
• Serve as the primary local point of contact for employees needing support with Maximo, connected applications, and related Service business processes.
• Help employees understand the end-to-end Service process, including how work moves through integrated systems from opportunity through invoicing.
• Deliver Maximo refresher training and support onboarding of new users.
• Maintain end-user and new-user training lists and review training materials for local relevance and effectiveness.
• Provide basic troubleshooting and resolve Doc.connect errors, end-user questions, system incidents, and change requests.
• Escalate issues to the appropriate support teams when they cannot be resolved locally.
• Act as the liaison among end users, local managers and supervisors, Sales Area stakeholders, global process specialists, and global project teams.
• Gather and communicate user feedback, usability concerns, functional requirements, and potential system issues.
• Support local communication and change adoption associated with new systems, functionality, and standardized ways of working.
• Promote adherence to established Service Operations processes while identifying opportunities to improve administrative execution and digitalization.

Minimum Qualifications

• Minimum of 5 years work experience on computer software systems: Account management
• Office experience within industrial equipment, mining, heavy manufacturing, aftermarket/parts & services, or a similar technical service environment.

Preferred Qualifications

• Power BI experience
• Process Improvement / efficiency approach to work

Location

Elko, NV

Compensation Range

$80,000 to $95,000

Work Authorization

Must have the legal right to work in the United States on an indefinite basis without employer sponsorship . (Please note: temporary work authorizations, including OPT, do not meet this requirement.)

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at [e-mail]. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.