Service Parts Tech II

Cumberland Farms; Westborough (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages

Earned wage access

Paid Time Off

Medical/Health Coverage

401K with Company Match

Team Member Discounts

Tuition Reimbursement

Employee Assistance Program

Health Savings Account

Company Spirit Days

Employee recognition and awards

Job summary

Cumberland Farms is seeking a Service Parts Technician I to support its store operations in Westborough, MA. You will assist with parts order fulfillment, maintains stock levels, and coordinate with stores and vendors to ensure timely deliveries.

The role emphasizes accuracy, proactive communication, and adherence to safety and inventory processes. Training is provided, with forklift certification offered.

Qualifications

• Minimum Education: a high school diploma or equivalent.
• Preferred: trade school or training program.
• 1-2 years service parts experience with inventory systems.
• 2-3 years service parts experience with Excel skills.

Responsibilities

• Orchestrates service channel order fulfilment.
• Prioritizes order fulfilment based on urgency.
• Reviews and identifies parts needs for stores.
• Reassigns calls to in-house team or vendors.
• Manages order fulfilment and tracking in systems.
• Maintains vendor communications and accuracy.

Skills

Customer service

Communication

Detail oriented

Teamwork

Education

High School Diploma or equivalent

Trade school or training program

Tools

Inventory management system

Excel

Job description

Description

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

Description

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary

Provides excellent customer service by using parts knowledge to advise alternatives and ensure order accuracy, as well as providing proactive order status updates. Maintains stock levels on field technician's service trucks. Maintains a good relationship with "Customers" including Store Managers, Field Technicians and Vendors/Suppliers. Offer proper guidance and assistance to other team members.

Responsibilities

• Orchestrates service channel order fulfilment
• Prioritizing order fulfillment based on urgency
• Reviewing, researching and identifying parts and equipment stores need.
• Reassigning calls as needed to in house team members or vendors
• Order fulfillment and tracking through vendors online ordering system and in house ordering system
• Clear and consistent vendor communication
• The ability to read parts manuals and schematics
• Generate, modify and verify weekly tech replenishment orders
• Weekly cycle counting and discrepancy research
• Annual physical inventory counting
• The ability to be sufficient in Service Parts Tech I reasonability’s
• Other duties as directed by management.

Working Relationships

This team member will need to communicate with internal maintenance teams, store managers, and the warehouse team. May interact with construction, IT, the DC front office, delivery appointment clerk, Loss Prevention, Grocery, and freight carriers

Requirements

Minimum Education: A high school diploma or its equivalent

Preferred Education: Applicable trade School or Training program

Minimum Experience: 1-2 years with service parts experience, including usage of computer inventory management system

Preferred Experience: 2-3 years with service parts experience, including usage of computer inventory management system, excel skills

Licenses/Certifications: Forklift licenses (we will provide training and licensing)

Soft Skills

• Comfortable talking and interacting with others
• Strong communication skills; verbal and written
• Detail and process oriented

Travel:

Infrequent

Hours & Conditions:

40 hours, M-F, infrequent OT and weekend work required. General Warehouse

Physical Requirements:

Can lift 50 lbs. Grasping/Griping/fine manipulation. Pushing/pulling/Bending/kneeling/twisting/climbing on a regular basis. Carrying/setting/walking/standing and lifting above shoulder level on a regular basis.

Additional Info

At Cumberland Farms, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.