Service Parts Rep

Fleetpride; Washington; On-site; USD 23,000 - 37,000; Full time

Job summary

FleetPride, the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., is seeking a Heavy-Duty Parts Specialist (Back Counter/Service). This fast-paced role provides accurate, first-class assistance to technicians and service advisors in person and by phone.

You will manage part orders, assist with ETA communications, maintain organized parts storage, and uphold high service standards.

Qualifications

• Parts-provisioning experience in automotive repair environment.
• Strong computer and internet skills across multiple platforms.
• Unrestricted driver's license with clean driving record.
• Excellent written and verbal communication skills.
• Strong presentation abilities.

Responsibilities

• Order parts with local parts dealers and OEM Dealerships.
• Attend to service technicians and service advisors' parts work orders.
• Provides clear and accurate estimated time of arrival for special-order parts.
• Ensures special orders are promptly received and notify customers accordingly.
• Maintains parts storage area in a clean and well-organized fashion.
• Team-oriented with a positive attitude and high-quality service.

Skills

Strong communication

Written communication

Verbal communication

Presentation skills

Strong computer skills

Education

High school diploma or GED

Post-secondary coursework

Tools

Multiple platforms (computer & internet)

Job description

FleetPride is the largest after‑market distributor of heavy‑duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy‑duty industry.

The Heavy‑duty Parts Specialist (Back Counter/Service) is a fast‑paced environment that provides accurate first‑class assistance to Technicians and Service Advisors in person and by telephone. Must have strong verbal and writing skills with the ability to communicate fluently. Familiarity with the automotive/heavy‑duty industry to accurately answer questions and satisfy all needs and requirements.

DUTIES & RESPONSIBILITIES

• Order parts with local parts dealers and OEM Dealerships.
• Have strong communication skills
• Attend to all service technicians and service advisor's parts work orders
• Provides clear and accurate estimated time of arrival and any additional information with regard to special‑order parts
• Ensures special orders are promptly received and notify internal and external customers accordingly
• Secures return parts, properly tags and sorts parts, and promptly returns to source
• Team‑oriented with an energetic positive attitude skill but also be self‑motivated to consistently deliver high quality service.
• Maintains parts storage area in a clean and well‑organized fashion

EDUCATION & TRAINING

• High school diploma or GED required; post secondary education or coursework desired

KNOWLEDGE & EXPERIENCE

• Parts‑provisioning experience in automotive repair environment.
• Strong computer and internet skills (multiple platforms)

SKILLS & ABILITIES

• Unrestricted driver's license and clean driving record
• Strong communication, presentation, and writing skills

The annualized pay ranges vary based on work location. The salary range for this position is $17.00 – $27.00 per hour, depending on experience, skills, and qualifications.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket. FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them.

We also offer heavy duty expertise with some of the best and brightest people in the industry.

FleetPride offers career opportunities for self‑motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.